About Us:

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Our opportunity:

The Community and Learning team plays a crucial role in realizing this vision by enabling our customers to achieve automation success, at an individual level through upskilling to a programmatic level, improving strategy and execution across the team. The Community Manager plays a pivotal role in this mission by creating and nurturing a thriving ecosystem where our customers can connect, learn, and succeed.

We are seeking an experienced Community Manager to join our team and elevate our community engagement strategies. This role is crucial in driving customer success, facilitating knowledge sharing, and creating a vibrant space for our users to collaborate and grow.

This role offers an exciting opportunity to shape the future of our customer community and directly contribute to the success of Automation Anywhere and our users. If you're passionate about building thriving communities and driving customer success through engagement and collaboration, we want to hear from you!

Who you’ll report to:

This role reports to our Community & University Marketing Director

Location:

Remote role based in the United States

You will make an impact by being responsible for:

In your first 90 days:

• Auditing our current community platform, moderation, content, and engagement strategies and develop recommendations for increasing engagement within the community

• Working with User Group leader and Community Marketing & Program Manager to leverage existing programs to drive community content

• Attending (first 30 days), co-host (first 60 days) and then independently plan and run Product Club (by 90 days), our community program that connects our product leaders to community members through live discussion on newly released product features

• Assisting in planning and executing our annual community and learning virtual event

• Iplementing community onboarding strategy in collaboration with Community Operations Associate

In your first 6-12 months:

• Increasing customer engagement with Product Club

• Creating an annual plan to achieve community objectives and key results

• Mapping the community member journey to identify gaps and opportunities in the member experience

• Collaborating with Community & Learning product manager to implement enhancements to the community platform

• Collaborating with community marketing team to enable customers and cross-functional team members to leverage the community for automation success

• Deploying new strategies to increase community-generated content and knowledge sharing. Target increase to be agreed upon after completion of the audit

• Serving as a liaison for release efforts, working with product and marketing teams to develop and execute a strategy to integrate the community more closely with our product development cycle

You will be a great fit if you have:

• Bachelors Degree in Business Administration, Marketing or other relevant major preferred

• Community Building Expertise: 5+ years overall work experience, including a proven track record of 3+ years in driving customer success through community building and community management, including deep expertise in moderation best practices

• Strategic Thinking: Ability to develop and implement community strategies that align with business objectives

• Platform Knowledge: Familiarity with community management platforms, particularly Insided (preferred)

• Innovation: Demonstrated ability to launch and manage new community programs that address user needs

• Customer-Centric Approach: Passion for understanding and addressing customer needs through community initiatives

You excel in these key competencies:

• Adaptability: Thrive in fast-paced environments, adapt to changing priorities, and innovate in response to challenges

• Communication Excellence: Strong written and verbal communication skills, with the ability to engage effectively with diverse audiences

• Project Management: Outstanding organizational skills to manage multiple initiatives that involve cross-functional stakeholders

The base salary range for this position in California, New York, and Washington is $105,000 – $115,000 and outside of those locations is $100,000 – 110,000 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus, equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Community Building, Project Management, Community Strategies, Customer Relationship Management, B2B Software Solutions

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Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles

• Unlimited Personal Time Off

• 12 holidays off per year

• 4 days volunteer time off per year

• 4 company “Achievement” days off per year

• Variety of health care and well-being benefits

• Paid family/parental leave

• We are a designated “Best Place to Work” for 2 years in a row! Learn more here (https://www.automationanywhere.com/company/press-room/fortune-media-and-great-place-work-name-automation-anywhere-2023-fortune-best)

• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here (https://www.automationanywhere.com/company/press-room/automation-anywhere-ranks-14th-newsweeks-list-top-100-most-loved-workplaces-2023)

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.