Job Description

Insight Global is seeking a Remote Customer Service/Member Experience Coordinator for a health and wellness client based out of San Francisco. The Member Experience Coordinator will be supporting the clients Registered Dietitians by reaching out to members after their initial appointment to assist them in scheduling follow-up visits. This role will be critical in helping members understand the value of the 12-week programs offered, and in turn, contribute to the continued growth of their company. Daily you will be responsible for conducting check-ins with members after their initial visit to ensure they had a positive experience, as well as effectively communicating the benefits of the 12-week programs to members. You will then help with scheduling follow-up visits with their Registered Dietitian, ensuring that our members are receiving the support they need to succeed. Lastly, addressing any questions or concerns that members may have about tele-nutrition, and escalating any issues to the Support Team lead as needed. The candidate will sit remote but must be comfortable working 8:30AM-5PM PST!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

All candidates must have reliable personal computer or laptop running Windows 11 with more than 4GB of RAM OR the MacOS 12.7.4 or higher

Bilingual in English AND Spanish

Minimum of 6 months of experience working in an outbound customer service, sales, or appointment scheduling role

Experience in a high-volume outbound calling role with the ability to make 100+ calls a day without getting burned out

Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities

Ability to work independently but efficiently from home with the willingness to adapt- this is a start-up environment, so processes are constantly changing! Proficient in Google Suite applications

Previous experience working in healthcare or a strong passion for health and wellness null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.