About this role:

Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service solution for the firm, creating an innovative and efficient customer and agent experience.

In this role, you will:

• Lead complex technology Cloud initiatives including those that are companywide with broad impact.

• Utilize advanced Octane testing knowledge.

• Make decisions in developing standards and companywide best practices for testing and large-scale technology solutions.

• Leverage Jira and Agile methodology experience.

• Provide detailed knowledge of data needed to execute QA test scripts.

• Conduct detailed analysis of complex design documentation.

• Leverage telephony experience to develop new strategies and tools to enhance and increase functional testing.

• Build comprehensive IRV and routing test scenarios.

• Lead testing discussions with partners to resolve testing challenges and provide solutions to testing problems.

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.

• 3+ years of quality assurance experience including writing and executing test scripts

• 3+ years of Agile experience

• 2+ years of Jira experience

• 2+ years of Octane experience

Desired Qualifications:

• 1+ years of building IVR test scenarios

• 2+ years building scripts in Hammer Call Master

• Proficient knowledge of GCP Platform

• Proficient understanding of Security best practices

• Network infrastructure knowledge and experience

• Knowledge of Monitoring and logging across multiple discrete platforms

• This position is not eligible for Visa sponsorship.

• Hybrid schedule (3 days in office, 2 days remote)

• Relocation assistance is not available for this position.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$111,100.00 - $237,100.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

26 Sep 2024

* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-401195-3

Updated: Sat Sep 21 02:22:11 UTC 2024

Location: SAN FRANCISCO,California