Large Enterprise Relationship Managerin San Franciscoat PayPal

Date Posted: 10/4/2019

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Job Snapshot

• Employee Type: Full-Time

• Location:

• Job Type:

• Experience: Not Specified

• Date Posted: 10/4/2019

• Job ID: R0048249

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

About Us: Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology, but we're also known for our support, with internal risk and underwriting, relationship management and technical support teams who ensure a frictionless payments experience. Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world. The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

Large Enterprise Relationship Manager Relationship Managers create meaningful relationships with top executives at our merchants and find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance and insight into payments, processing, and product. You will be expected to work across the entire Braintree organization, and in partnership with PayPal counterparts, to develop deep and meaningful relationships with your merchants and your partners internally. Payments: Grasping this complex, fast-moving industry and helping merchants do the same. Processing: Analyzing transaction data to provide insight into business decisions. Product: Knowing the Braintree platform from Control Panel to codebase and finding the right solutions for merchants. This requires a dynamic individual with impeccable written and verbal communication skills, a track record of successful project execution, and an unnatural love for analyzing data and solving problems - all while being consultative and entrepreneurial in approach. Your day will vary depending on requests, as you’ll be on the front line servicing our merchants. This role will manage Braintree’s largest merchants across a variety of industries – the Uber, Airbnb and Stubhubs of the world. Braintree is looking to bring on additional white glove support to our merchants. Responsibilities:  Maintain a portfolio of Large Enterprise merchants - acting as a payments consultant and internal advocate for the merchant  Execute towards quarterly revenue and strategic activity targets including up-sell and cross-sell opportunities  Forecast growth trends and create account plans to hit targets  Manage and negotiate complex contracts across the portfolio assigned, ensuring strategic outcomes, including revenue targets, are achieved  Conduct quarterly business reviews with all managed merchants as well as internal stakeholders  Act as a trusted advisor and demonstrate ownership as the direct contact developing relationships with key stakeholders and executives within assigned portfolio  Take ultimate accountability for ensuring that all required merchant activity and interaction is comprehensively captured, tracked, monitored and used effectively in developing stronger relationships  Cross functional engagement and collaboration with internal stakeholders within Braintree and PayPal to create and facilitate new opportunities within assigned portfolio  Provide mentoring to other team members  Work within the Braintree organization to create/improve processes to increase efficiency Metrics of Success:  Satisfaction and retention within assigned portfolio  Increase overall revenue and Total Processing Volume KPI’s  Cross-sell/upsell of Braintree and PayPal value added services and products  Effective team collaboration on a global level Requirements:  Exceptional organizational skills: At any given time, you’ll be juggling multiple time-sensitive inquiries, monitoring the health of your merchant portfolio, and working on longer-term projects.  A quick learner: A curious person who will learn in formal training and situational environments but also develop their own deep understanding of how things get done.  Phenomenal communication skills: You take time to craft the best response possible because you know efficient and effective communication is critical to success. But when the phone rings and there’s no time to edit a draft, you can speak crisply on complex subjects.  Presentation Skills: You exhibit confidence and professionalism while presenting to C-level suite where you clearly and concisely detail the value proposition of Braintree and core business drivers.  Customer Success: You can tell us the stories about how you turned an angry customer into one that loved you again.  Proven track record working with Large Enterprise Clients including up-selling of products, contract renewals and QBRs  Payments experience required  Experience with Salesforce, Google Suite, Microsoft Office Suite, KeyNote  Minimum 4 years’ experience in Relationship/Account Management, Client Relations, Customer Service and/or Sales  Some travel required (25%)

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology, but we're also known for our support, with internal risk and underwriting, relationship management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!

Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

Large Enterprise Relationship Manager

Relationship Managers create meaningful relationships with top executives at our merchants and find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance and insight into payments, processing, and product. You will be expected to work across the entire Braintree organization, and in partnership with PayPal counterparts, to develop deep and meaningful relationships with your merchants and your partners internally.

Payments: Grasping this complex, fast-moving industry and helping merchants do the same.

Processing: Analyzing transaction data to provide insight into business decisions.

Product: Knowing the Braintree platform from Control Panel to codebase and finding the right solutions for merchants.

This requires a dynamic individual with impeccable written and verbal communication skills, a track record of successful project execution, and an unnatural love for analyzing data and solving problems - all while being consultative and entrepreneurial in approach.

Your day will vary depending on requests, as you’ll be on the front line servicing our merchants. This role will manage Braintree’s largest merchants across a variety of industries – the Uber, Airbnb and Stubhubs of the world. Braintree is looking to bring on additional white glove support to our merchants.

Responsibilities:

 Maintain a portfolio of Large Enterprise merchants - acting as a payments consultant and internal advocate for the merchant

 Execute towards quarterly revenue and strategic activity targets including up-sell and cross-sell opportunities

 Forecast growth trends and create account plans to hit targets

 Manage and negotiate complex contracts across the portfolio assigned, ensuring strategic outcomes, including revenue targets, are achieved

 Conduct quarterly business reviews with all managed merchants as well as internal stakeholders

 Act as a trusted advisor and demonstrate ownership as the direct contact developing relationships with key stakeholders and executives within assigned portfolio

 Take ultimate accountability for ensuring that all required merchant activity and interaction is comprehensively captured, tracked, monitored and used effectively in developing stronger relationships

 Cross functional engagement and collaboration with internal stakeholders within Braintree and PayPal to create and facilitate new opportunities within assigned portfolio

 Provide mentoring to other team members

 Work within the Braintree organization to create/improve processes to increase efficiency

Metrics of Success:

 Satisfaction and retention within assigned portfolio

 Increase overall revenue and Total Processing Volume KPI’s

 Cross-sell/upsell of Braintree and PayPal value added services and products

 Effective team collaboration on a global level

Requirements:

 Exceptional organizational skills: At any given time, you’ll be juggling multiple time-sensitive inquiries, monitoring the health of your merchant portfolio, and working on longer-term projects.

 A quick learner: A curious person who will learn in formal training and situational environments but also develop their own deep understanding of how things get done.

 Phenomenal communication skills: You take time to craft the best response possible because you know efficient and effective communication is critical to success. But when the phone rings and there’s no time to edit a draft, you can speak crisply on complex subjects.

 Presentation Skills: You exhibit confidence and professionalism while presenting to C-level suite where you clearly and concisely detail the value proposition of Braintree and core business drivers.

 Customer Success: You can tell us the stories about how you turned an angry customer into one that loved you again.

 Proven track record working with Large Enterprise Clients including up-selling of products, contract renewals and QBRs

 Payments experience required

 Experience with Salesforce, Google Suite, Microsoft Office Suite, KeyNote

 Minimum 4 years’ experience in Relationship/Account Management, Client Relations, Customer Service and/or Sales

 Some travel required (25%)

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0048249

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.