The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening – June 27, 2024

• Application Deadline – The application filing will be open continuously at least through July 12, 2024 and will close any time thereafter.

• Salary: $200,460 - $255,762 Annually (https://careers.sf.gov/classifications/?classCode=0942&setId=COMMN)

• Appointment Type: Permanent Civil Service (https://careers.sf.gov/knowledge/role-types/)

• Recruitment ID: PBT-0942-148394

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The Director of Care Coordination provides vision and leadership for key hospital departments and clinic functions, including Utilization Management and Medical Social Services. This role involves developing strategic goals, operational objectives, and policies aligned with the mission of Zuckerberg San Francisco General Hospital (ZSFG) and the Department of Public Health. Externally, the Director handles policy directives and service delivery on complex issues across the Department of Public Health, the San Francisco Health Network (SFHN), and public welfare.

The Director of Care Coordination (0942 Manager VII) performs the following essential job functions:

• Provides vision and leadership for Utilization Management and Medical Social Services, aligning departmental goals with the values, mission, and strategic plans of ZSFG and SFHN.

• Guides department and service managers in setting strategic goals, operational objectives, and policies that reflect the values and missions of ZSFG and SFHN.

• Utilizes Joint Commission Leadership Standards and the Centers for Medicare and Medicaid Services Conditions of Participation to plan, direct, and coordinate services in response to the need of the hospital and its patients, staff, and community. Ensures compliance with all regulatory elements of performance related to Utilization Management and Social Services. Works with various hospital departments, including Regulatory, Nursing, Environment of Care, and Risk Management to develop and implement corrective plans as needed.

• Directs and oversees the planning and development of activities with other hospital department personnel to enhance patient care. Maintains high quality of in-service training and adequacy of training materials to ensure optimal performance.

• Guides the development and maintenance of service delivery standards, quality measures, productivity standards, customer satisfaction standards, and labor relations. Monitors departmental performance and implements improvement plans.

• Participates in hospital committees, including the Executive Staff Committee, Quality Council, Senior Leadership, Administrative Operations, Accreditation, Licensing and Certification Committee, and Nursing Executive Committee.

• Provides leadership by identifying and analyzing problems, implementing appropriate actions, and evaluating decision effectiveness. Serves on committees to assist in policy, procedure, and program planning and execution, and participates in budgetary and quality assurance processes.

The Director of Care Coordination (0942 Manager VII) may perform other duties as assigned/required.

Required Minimum Qualifications

• Education: Bachelor's degree from an accredited college or university; AND

• Experience: Five (5) years of experience managing a nursing, social work, or utilization department, of which all must include supervisory experience.

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Possession of a Master’s degree from an accredited college or university

• Experience working in an acute care hospital environment

• Experience as a clinical or health care professional

• Professional certification related to care coordination or case management

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) Examination (Weight: 100%)

Candidates that meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire (SQ) exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: ability to develop effective and productive working relationships with hospital senior leadership, department managers, and external entities; ability to develop and implement division goals, objectives, policies, and priorities, and to determine service levels and resource allocation; knowledge of regulatory requirements governing an acute care facility, e.g. regulations and codes from The Joint Commission, Title XXII, and other federal and state governing and licensing bodies; knowledge of nursing/patient care theory to assess patient care needs.

Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification:

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

DPH Health Critical Requirements and Information: (http://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)

Please review the following policies regarding DPH employment requirements that safeguard yourself and others:

• COVID-19 Policies

• Personal Protective Equipment (PPE)

• Medical Examination Prior to Hiring (https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)

• Electronic Health Record (EHR)

• Licensure/Certification/Registration

• Note on ICARE (https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process (https://sfdhr.org/information-about-hiring-process)

• Conviction History

• Employee Benefits Overview (https://sfdhr.org/benefits-overview)

• Equal Employment Opportunity

• Disaster Service Workers (https://sfdhr.org/disaster-service-workers)

• Reasonable Accommodation

• Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

• Veterans Preference

• Seniority Credit in Promotional Exams (https://sfdhr.org/information-about-hiring-process#senioritycredit)

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at Jerome.Anabu@sfdph.org or (628) 271-6813.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.