Position: Operations Supervisor – City Experience

Reporting to: City Experience Manager

Pay: $35.69 per hour

POSITION DESCRIPTION:

Supervise the Resort Operations staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and interact with owners and guests.

TASKS AND RESPONSIBILITIES:

• Understand, be familiar with and help to ensure Pulse Brand Standards are met

• Understand, be familiar with and help to ensure Quality Control audit requirements are met

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching associates

• Audit and review daily, weekly and period end payroll reports, as needed

• Direct hourly associates in setting up, maintaining, and breaking down service areas and all guest events and activities

• Lead guest activities and events as needed – food tastings, chocolate tastings, paint n’ sip activity, informational talks, walking tours, Mocktails ‘n Music events, etc.

• Conduct inventory and submit purchase orders via the BirchStreet system

• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications

• Ensure uniform and personal appearance is clean and professional, and maintain confidentiality of proprietary information

• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

• Miscellaneous tasks as assigned

Qualifications:

• 1-3 years experience in a leadership role within a hotel, convention, or conference center or similar environment

• Proven ability to plan and organize events effectively, with an acute sense of detail

• Professional demeanor and ability to communicate effectively with a wide range of stakeholders, both internal and external

• Prior experience working with Microsoft Office programs (Word, Excel, Teams, Outlook, etc.)

• Ability to work independently in a fast-paced environment

• Ability to work a schedule that meets the needs of the business, including days, nights, weekends, and holidays

Physical Requirements:

Task

Never

Occasionally

Frequently

Lift/carry/push pull items that weigh

up to 10 lbs.

X

Lift/carry/push/pull items that weigh

up to 25 lbs.

X

Stand

X

Walk

X

Sit

X

Climb Stairs

X

Bend

X

Stoop

X

Crouch

X

Reach

X

Grasp

X

Use of computer, telephone and other office equipment

X

Exposure to high level of noise

X

Taste food to ensure quality

X

Work a schedule that includes specific shifts and hours

X

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture