POSITION OVERVIEW

Job Title:Senior Account Manager

Job Type:Full TimeLocation:Onsite | San Fernando, PampangaShift:Night Shift

We are seeking an experienced Senior Account Manager to join our team based in San Fernando, Pampanga. The Senior Account Manager will be responsible for overseeing and enhancing the relationships with our existing clients and their affiliates, ensuring alignment with client objectives, and driving revenue growth. This role requires a proactive approach to understanding client needs, presenting tailored solutions, and managing the sales pipeline effectively.

If you have a passion for sales, exceptional relationship-building skills, and a drive to succeed, we invite you to apply for this role.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

SALARY

Commensurate

POSITION RESPONSIBILITIES

Key Responsibilities:

• Enhancing revenue from existing clients and their affiliates.

• Understanding the client’s future direction and plans and championing this direction within the organization.

• Delivering a positive customer service experience by listening to each client's needs, setting their expectations, and presenting solutions to address issues/challenges.

• Managing the existing sales pipeline.

• Being a proven relationship builder with an inner drive to succeed.

• Preparing presentations, value propositions, and developing analytical reports.

• Being sales-focused and highly motivated by targets and outcomes.

• Submitting daily, weekly, and monthly reports to the Operations Manager and Managing Director.

• Working closely with operations to ensure client satisfaction and identify additional requirements for existing clients.

• Being highly motivated and able to work independently.

• Undertaking any other tasks or responsibilities assigned by the Director of Business Operations or Managing Director

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Key Skills and Experience:

• 2-5 years of sales experience in a BPO environment.

• Must possess at least a Vocational Diploma, Short Course Certificate, or Bachelor's/College Degree in any field.

• Excellent verbal and written communication skills.

• Experience with Salesforce is an advantage.

• Ability to establish and nurture C-level relationships.

• Positive attitude, passionate, and self-motivated.

• Outstanding communication, presentation, and interpersonal skills.

• Target-driven with excellent negotiating skills.

• Willing and able to work extended hours and holidays.

• Proficient in Microsoft Office, specifically Word, PowerPoint, and Excel.

• Applicants must be willing to work in Pampanga

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

  Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2024-41584

Updated Date8/27/2024

DepartmentMANAGEMENT POSITIONS

ScheduleNight shift

EducationAssociate Degree, Certification or Equivalent Combination of Training and Experience

Min. Years Experience3

Company/BrandMCI

Location : LocationPH-PAM-San Fernando

Career LevelMid-Level

DivisionBusiness Process Outsourcing

Employment TypeFull-Time

Reports ToDirector