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The Senior Manager Renewal Sales will manage the Renewal Sales team, partnering with Geographic Enterprise Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Area renewal processes to maximize revenue growth for ServiceNow.

Renewals are the lifeblood of a SaaS company's revenue stream and this leadership role will focus on the achievement of renewals targets while also not competing with the Enterprise Account Sales teams.

What you get to do in this role:

• Partner with the Digital Sales AMS and APAC regions Renewals leaders to refine our renewals strategy, process, and engagement with Digital Sales AMS and APAC Sales teams

• Ensure that Renewal procedures are understood and implemented across the teams

• Manage the Digital Sales AMS and APAC renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals

• Partner with Digital Sales AMS and APAC Sales leadership to ensure understanding of our go-to-market sales/renewals programs

• Provide role clarity for team members and link departmental goals to the larger organization

• Create summaries of performance metrics that help the Digital Sales AMS and APAC sales organization focus on renewals execution, customer success and account planning for the renewal

• Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners

• Assist Sales or Renewals reps and leadership with renewals negotiations

• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance

• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

In order to qualify for and be successful in this role, you have:

• 7+ years of strong sales experience in Renewals, Sales or Sales Operations within software or solutions sales organization

• 2+ years leading a team

• Experience optimizing results based on financial knowledge and an operational mindset

• Experience establishing trusted relationships with current and prospective clients and other teams

• Experience driving customer success in a "win as a team" environment

For positions in California (outside of the Bay Area), we offer a base pay of $122,640 - $202,440, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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