Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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SUMMARY

The Senior Manager of Information Technology will be responsible for the successful performance of all IT operations on the property and for adhering to Corporate IT Standards and Policies.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Develop and lead the property IT Department to provide around-the-clock technology support successfully

• Ensure efficient processes and procedures to effectively handle property-level requests for support and follow approved Montage Hotels and Resorts procedures for escalating and coordinating with corporate IT and vendors

• Provision and resolve technology problems as requested or reported

• Implement, maintain, backup, and administer all installed technology to meet vendor requirements, industry-standard practices, the requirements of the property, and policies and procedures as developed by corporate IT

• Implement and adhere to all routine security and compliance requirements and documentation as required or assigned

• Administer, maintain, and provide network-level support for Hotels, Food and beverage outlets, meeting events, and other venues.

• Troubleshoot network issues and collaborate with team members to resolve complex problems. In-depth knowledge of network protocols such as TCP/IP, DNS, DHCP, VLANs, and routing protocols.

• Knowledge of network virtualization and software-defined networking (SDN).

• Knowledge of Telecom and Wi-Fi systems

• Perform fault isolation, problem determination, and problem resolution of standard set network and server problems to ensure proper integration of software and hardware components

• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold

• Install and maintain workstations and determine appropriate installation and/or upgrade schedule

• Maintain complete and thorough knowledge of new releases of network-relevant hospitality systems software

• Document disaster recovery procedures and perform production turnover procedures with all applications and systems

• Assist in the monitoring and maintenance of process server and related network functions

• Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department

• Creating, monitoring, and managing an IT budget to ensure that resources are allocated efficiently and effectively to support the organization's technology needs while also controlling costs.

• Completing regulatory and internal technology reviews and audits to ensure compliance with laws, regulations, and internal policies. Identifying and addressing any potential weaknesses or vulnerabilities in the organization's IT infrastructure

• IT asset management, including overseeing hardware and software inventory processes. Ensure accurate tracking, maintenance, and optimization of IT assets throughout their lifecycle to support organizational objectives and compliance requirements.

QUALIFICATIONS

• Five plus years’ experience in IT

• Two years’ experience at a hotel/resort preferred

• Strong analytical and problem-solving skills.

• Hotel Technology Applications knowledge, PMS, POS, GRMS, Revenue Management Tools, Sales and Marketing, CRS, Payment systems, Budgeting, and forecasting tools. etc.

• Extensive knowledge and familiarity with PCI, PII and GDPR

• Microsoft desktop and server OS (Windows 10,11, Server 2012 and above, Mac OS)

• VMware and ESXI support and deployment

• Must be able to multitask with ease

• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer

• Must possess advanced computational ability and computer skills

PREFERRED

• Bachelor’s Degree preferred

• Luxury hotel experience strongly preferred

• Customer service background preferred

PHYSICAL REQUIREMENTS

Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 20 lbs. on a regular basis. It requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability, and visual acuity to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

The pay scale* for Senior IT Manager is $90k - $100k. *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.