Overview

Intuit’s mission is to power prosperity around the world serving over 7 million small and medium businesses. The Intuit Assist for QuickBooks team harnesses the powers of Generative AI to build innovative solutions with a keen focus on done-for-you experiences to businesses. Join us as a Sr. Researcher where you will help uncover customer insights that directly shape the future of our offerings by providing highly impactful customer, product and design insights.

What you'll bring

• Bachelors Degree in Psychology, Human Factors or equivalent fields, strong preference for Master’s degree or higher

• Demonstrably strong understanding and application of fundamental research principles for all stages of projects including design, analysis and reporting

• 5+ years of industry experience in technology applications including mobile

• Expertise in a broad range of methodologies including ethnographic-like approaches, interviews, diary studies, usability testing, surveys and experimental design

• Multi-method skills preferred including survey design and analysis

• Ability to turn analysis into a compelling story across all levels of leadership in the org.

How you will lead

• Lead a track of strategic research providing actionable insights by collaborating with designers, product managers and engineers adhering to best practices with integrity and rigorous execution of research

• Plan and execute original user research including creating planning documents, study organization, data analysis and in-depth reporting of insights

• Bring in outside-in learnings through desk research, competitive reviews and third-party data sources

• Leverage internal data to bring additional insights and help shape a point-of-view

• Be prepared to execute on a range of methods including interviews, usability testing, quantitative approaches and everything in between

• Deliver high-impact insights that blend the customer need and business considerations to help drive product strategy in well-articulated reports

• Thrive in an extremely fast-paced workplace with multiple stakeholder demands in an environment with consistent shifts and pivots

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.