Overview

Come join the Customer Success, Data and Analytics Team as a Senior Business Data Analyst. We are seeking an experienced and self-motivated individual to join our team and deliver a delightful experience for our customers by prioritizing great customer experiences and help experience across all TurboTax products. The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts in developing dashboards, contributing to and utilizing GenAI tools, launching tests and recommending winners as well as providing data-driven insights that will improve customer help experience. As a senior member of the analytics team, you should have a strong track record of combining advanced analytics skills, knowledge of product development and customer experience including experimentation, and exceptional business acumen.

What you'll bring

• 4+ years relevant experience with a proven track record of leveraging analytics to drive significant business impact in software development

• Superior technical knowledge & proficiency with SQL to perform data acquisition, segmentation, and aggregation from existing data sources

• Extensive data visualization experience with Tableau or Qlik or other relevant dashboarding tools. Tableau/ Qlik certification is a big plus

• Knowledge of programming languages, automation tools and stats packages (e.g. python, SAS, Alteryx, hive, R) preferable

• Exceptional analytical skills and strong business acumen

• Outstanding communication skills with the ability to influence decision makers and build consensus with teams

• Project Management skills and ability to manage multiple projects simultaneously to meet objectives and key deadlines

• Comfortable working in a fast-paced environment and have flexibility to shift priorities when needed

• Bachelor’s degree in business, engineering, Math, Statistics, Finance, Economics, or a related field. MBA or graduate degree in a related field a plus. Equivalent Experience will be considered

How you will lead

• Establish and promote best practices for reporting strategies, data visualization, data interpretation and data integrity

• Create dashboards to understand key drivers of growth/conversion and proactively come up with ideas to improve conversion rates

• Use Hypothesis-driven approach to drive setup and analysis of A/B tests, and provide recommendations based on the test performance

• Ability to work in a fast-paced, team-oriented environment with rapidly changing technology; willingness to adapt to new software, technology, and stakeholder needs quickly

• Stay abreast of industry trends, best practices, and the evolving analytics landscape

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.