Medical Office Clerk

Job Details

Job Location

NAVAL MEDICAL CENTER SAN DIEGO - San Diego, CA

USGP is seeking Medical Office Clerk's

Job duties include, but are not limited to:

• Greets patients/visitors at a front desk, information center or office setting.

• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

• Arranges and schedules medical appointments and determines patient eligibility for services.

• Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.

• Obtains updates and files medical records as needed.

• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

• Ensures arrival of medical records prior to appointment.

• Initiates and locates patient medical records as needed.

• Obtains documentation as requested by healthcare providers.

• Performs other administrative and clerical duties ins support of the medical care and operational support.

• Creates appointment schedules and templates in patient appointment computer system.

• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Qualifications:

• A fully qualified typist with a minimum of 50 WPM is required.

• General medical ethics, telephone etiquette, and excellent communication and customer service skills.

• General office administrative and clerical skills to perform receptionist duties and answer telephones.

• Ability to communicate effectively, both orally and in writing.

• High school diploma or GED, medical terminology desired.

• At least 6 months of experience in an office setting.

• Valid and active CPR or BLS certification is required.