Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

At Thermo Fisher Scientific, we are looking for a Lead Service Support Specialist to join our team in San Diego, CA. As a member of our team, you will have the opportunity to make a real-world impact by supporting scientific research and helping our customers find cures for cancer, protect the environment, and ensure the safety of our food.

In this role, you will be a key contributor to our Unity Lab Services division, which provides integrated lab service, support, and supply management. This role demands a high level of professionalism, confidentiality, and adherence to safety and security protocols. As a Lead Service Support Specialist, you are responsible for coordinating service-related activities, maintaining client relationships, and ensuring the accuracy of financial and service documentation. Your attention to detail and flawless execution will ensure that our customers receive world-class service.

Key Responsibilities:

• Work Order Management: Dispatch work orders to vendors and ensure timely follow-up on service completion.

• Financial and Technical Review: Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.

• Equipment Management: Inventory and tag new lab equipment to maintain accurate records.

• Client and Vendor Relationships: Develop and maintain positive and professional working relationships with clients, service vendors, and Thermo Fisher Scientific Staff.

• Problem Resolution: Support problem resolution and customer concern at the account level as needed, ensuring timely and effective solutions.

• Engage in Process Improvement and Service Quality Assurance: Support service activities and critical issues, ensuring timeliness, accuracy, and quality of events.

• Compliance and Protocol Adherence: Ensure vendor compliance with site-specific protocols and policies.

• Safety and Security: Adhere to all Thermo Fisher Scientific and customer security and safety procedures.

• Service Contract Support: Assist with the management of service contracts, including financial and service-related documentation.

• Additional Duties: Perform other appropriate duties as assigned.

Minimum Qualifications:

• 2-5 years of relevant experience, preferably in a laboratory setting or services

• Demonstrated customer service, verbal, written, and presentation skills

• Strong communication skills and a desire to deliver excellent customer service

• Ability to collaborate with various levels of personnel

• Intermediate skills in Microsoft Office suite

• Ability to work independently at customer sites

Physical/Environmental Requirements:

• Physical Activity: Includes walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.

• Work Environment: Primarily at customer locations, in office environments including cubicles and laboratories with noise and potential physical and chemical hazards.

• Physical Requirements: Light to medium work.

• Visual Acuity: Required for clerical, professional, and administrative tasks.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $23.04–$27.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.