Role Purpose

The IT Manager will manage all aspects of the Information Technology function and ensure that the hotel computer systems, personal computers, and network systems are operating properly.

Key Responsibilities

• Develop and control the departmental budget.

• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office.

• Designate selected individuals for each system to train so that these individuals can train other users.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert General Manager of potentially serious issues.

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

• Interact with outside contacts:

• Guests – to ensure their total satisfaction.

• Vendors – to arrange services.

• Regulatory agencies – regarding safety and emergency matters

• Other contacts as needed (professional organizations, community groups)

• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.

• Ensure that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.

• Continually keep informed of approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:

• Cabling Systems

• Personal Computer and Software

• Electronic Key Systems

• Accounting Systems

• Other Systems

• Maintain an up-to-date inventory of all computer hardware.

• Manage the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.

• Monitor the performance of the software and maintain a logbook of performance report e.g., through systems measurement facility/utility, error and integrity check reports, system malfunctions and solutions.

• Establish documents, test, and communicate appropriate emergency procedures to follow when the hotel computer system(s) are inoperable.

• Ensure that all computer media saves and back-ups are completed, documented, and stored per IHG specifications.

• Manage the day-to-day activities of the Information Technology function, plan and organize work.

• Install and test corporate approved program changes to the hotel computer system(s).

• Investigate and report software problems to the vendor, or appropriate corporate department.

• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.

• Control the key/lock for computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the company security specification as described in the company security system.

• Control all user ID’s, passwords, and security parameters.

• Maintain technical and user documentation, systems report, newsletter and announcement in an orderly and secure fashion.

• Complete & distribute activity reports, program trouble reports, and enhancement list.

• Perform other duties as assigned.

• May serve “manager on duty” as required.

Key Skills & Experiences

Bachelor’s degree in computer science, Business Administration or relevant field of expertise, and 2 years of systems experience, or an equivalent combination of education and experience. Working knowledge of local area networks and Microsoft Windows. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Use a keyboard to operate various property management systems, etc.

• Carrying, pushing, or lifting items weighing up to 50 pounds

• Frequent stooping and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

What you can expect from us:

The annual pay range for this role is $90,000k-$110,000k annually . This range is only applicable for jobs to be performed at InterContinental San Diego . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.