House Manager (PT)

Job Details

Job Location

Legal Address San Diego Theatres - San Diego, CA

Position Type

Part Time

Description

The pay range for part time House Manager: $22.17 - $27.15 per hour

VACCINATION POLICY

In accordance with San Diego Theatres duty to provide and maintain a workplace that is free of known hazards, we have a policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations. All employees are required to receive vaccinations unless a reasonable accommodation is approved.

SUMMARY

Under the direction of the Event Services Manager, the House Manager’s purpose is to positively impact the guest experience at San Diego Theatres’ venues through effective management and efficient execution. They supervise the Event Services Team and the Ambassador Corps during events. They prepare the Event Services team for arrival of guests according to the event plans and needs and manage the event until its conclusion. The House Manager is a welcoming presence for the team, guests and clients, providing directions,responding to guest and client concerns, and patrolling the facilities. They create a friendly, helpful, positive and professional environment for clients, guests, and team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain a positive attitude and an open mind. Strive to create an atmosphere of cooperation, engagement, and respect. The remarkable experience of our patrons begins with the remarkable experience of our team.

• Continuously develop personal understanding of SDT Mission, Vision and Values Statements, and effectively communicate their practice and application to the Event Services team.

• Continuously develop personal proficiency in SDT corporate and Event Services policies and procedures, and effectively communicate their practice and application to the Event Services Team.

• Provide onsite event management of the Event Services Team. Collaborate with Ticketing, Production, Public Safety, and Food and Beverage divisions to provide guests with a first-rate entertainment experience.

• Assigns positions for Event Service team members according to scheduling and attendance.

• Prepare and deliver a clear and coherent brief to present necessary show information to the Event Services team.

• Conduct walkthroughs on the day of events to verify venue preparation as designated by the event or instructed by Manager on Duty. Lead collaboration with other departments to complete any setups necessary.

• Liaise with public and private event clients to ensure that front-of-house requirements are met.

• Responsible for creating a welcoming and inclusive atmosphere for our diverse team of the Event Services team.

• Coordinate guest ingress and egress procedures, and safety and security measures with Public Safety.

• Compile and complete all necessary documents related to the management and settlement of an event as determined by SDT practices and protocols.

• Develop and coach the Event Services team to ensure the optimal performance and alignment with San Diego Theatres’ service standards.

• Assist with staff uniform inventory and distribution.

• Assist Event Operations team to develop staff training programs, focused on service and employee engagement.

• Under the direction of the Assistant Director of Operations and Event Services Manager, maintain the departmental digital organization, leveraging technology to increase the Event Services division’s effectiveness in communicating information to the team.

• Partner with Event Operations management to facilitate organizational planning and project management.

• Assist in carrying out policies, procedures and guidelines and promptly advise the Event Services Manager of concerns, conflicts or inappropriate actions.

• Complete other duties as assigned.

  REQUIREMENTS

• Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations.

• Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communication.

• Ability to speak effectively before groups of customers or employees of organization.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

• Advanced proficiency in Microsoft Outlook, Word and Excel. PowerPoint skills a plus.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

• Ability to carry out instructions furnished in written, oral, or diagram form.

• Availability to work day, evening or shifts including weekends and holidays.

  EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); with four (4) years of related experience and/or training; or equivalent combination of education and experience.

• Associates degree preferred or equivalent combination of education and experience.

• Two (2) years relevant experience in customer service and personnel management.

  OTHER SKILLS AND ABILITIES

• Ability to communicate concisely and understandably in the English language. Bilingual (all languages) a plus.

• Awareness of the Americans with Disabilities Act and regulations governing public safety.

  SUPERVISORY RESPONSIBILITIES

  This job supervises the Event Services team while onsite for events. This team includes the paid staff, volunteers, as well as the Facility Service Workers. Under the direction of the Event Services Manager, the House Manager leads the assigned event team as a whole, enabling within this team a sense of belonging and ownership through communication and positivity.

  CERTIFICATES, LICENSES, REGISTRATIONS

• Trained Crowd Manager a plus

  PHYSICAL REQUIREMENTS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must be able to speak, and hear with or without a hearing assistance device

• Modulate voice for effective communication

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• Use hands to press, finger, handle and feel tools or objects, reach with hands and arms

• Ability to climb steps repeatedly

• Ability to descend/ascend ramps and inclines/declines

• Ability to stand for long periods of time

• Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting

• Ability to bend, stretch, reach and kneel without restriction

• Ability to hold, lift and transfer up to 25lbs

  WORK ENVIRONMENT

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent exposed to fumes or airborne particles.

• Moderate to loud noise level during certain events. Ear/hearing protection will be provided if necessary.

• Work area is frequently dark, with frequent exposure to bright theatrical lighting.

  IN-HOUSE TRAINING REQUIREMENTS

  Critical: Sexual Harassment Awareness (Employee), Bravo Orientation, First Aid/CPR

  Normal: Fire Extinguisher Training, Assisted Listening Device Training, Advanced Front of House Situational Awareness Training, Trained Crowd Manager.