Description

Our client is a dedicated nonprofit organization committed to improving community health, providing education & supporting environmental sustainability. We are looking for a compassionate and motivated Customer Service Representative to join their team and help us achieve their mission.

The Customer Service Representative will be the first point of contact for our beneficiaries, donors, and partners. This position requires a friendly and empathetic individual who can handle inquiries, provide information, and resolve issues effectively. The successful candidate will play a vital role in ensuring excellent service and support to our stakeholders.

Key Responsibilities:

• Answer and respond to incoming phone calls, emails, and inquiries from beneficiaries, donors, and partners.

• Provide accurate information about our programs, services, and initiatives.

• Assist beneficiaries with program enrollment and service-related inquiries.

• Maintain and update beneficiary and donor records in our database.

• Handle and resolve complaints and issues in a timely and professional manner.

• Collaborate with other departments to ensure seamless service delivery.

• Support fundraising and outreach efforts by providing excellent customer service to donors.

• Participate in training and development programs to stay updated on organization policies and procedures.

• Perform other related duties as assigned.

  Requirements

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor’s degree preferred.

• Proven experience as a customer service representative or in a similar role.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build relationships.

• Empathy and patience when dealing with beneficiaries and donors.

• Proficiency in Microsoft Office Suite and customer service software.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Problem-solving skills and attention to detail.

• Passion for the nonprofit sector and commitment to the organization’s mission.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A positive and collaborative work environment.

• Flexible work hours and potential for remote work.

• Employee wellness programs and activities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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