Job Summary:

As Chief of Staff to the Senior Vice President, Health Plan Operations and President, Kaiser Permanente Insurance Company, ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Directs business strategy, organizational alignment, and prioritization of business initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/ or external resources. Oversees the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state. Oversees the management of complex, cross-functional projects/programs and directs the proactive monitoring and identification of client, project, program, and/or business risks. Directs change management plans associated with business initiatives. Directs team members in the assessment of strategic performance metrics to support business initiatives. Directs vendor management as required. Monitors and takes accountability for compliance of team work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

· Oversees the business operations and management processes, for the Health Plan Operations (HPO) organization (over 7,500 employees).

· This includes:

+ + Develop, plan and facilitate HPO performance management process

• Developing and maintaining a consistent and effective management process structure and appropriate cadence of meetings (leadership team, extended leadership team, all hands, governance/sponsor meetings and operations/business reviews)

• Work with operational areas to develop or update KPIs to inform goals and priorities

• Creation of management tools as needed (dashboards, templates, catalogs, etc.)

• Serve as thought partner to executive to frame key issues and strategies

• Bring closure to action items as needed

• Agenda planning and facilitation

• Ad hoc meetings and check points

• Execute Organizational Objectives

• Manage department-wide deliverables (Goals, Sponsor Decks, Budget Binder overview, and Snapshots, etc.)

• Partner with HR on annual HR processes and guidelines to ensure successful completion of requirements in the best support of people, being mindful of the different needs of represented, non-represented and contracted employees (Total Performance, Succession Planning, Readiness Assessments, JFA/Market Adjustments).

• Partner with Compliance on audit and compliance workplan activities.

• Oversee and continue developing National Health Plan and departmental Business Continuity plans and processes based on national Business Continuity process and timelines

• Manage communication and tracking of all mandatory trainings for the department to ensure satisfactory completion rates.

• Lead and partner on budget and budget management efforts

• Lead annual and ongoing budget process for org working within finance defined processes and plans.

• Partner with Finance on executing monthly budget discussion

• Special Projects

• Lead the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects.

• Provides insight and oversees the development and implementation of business initiatives, systems, and/or processes to a desired future state.

• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives.

• Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives.

• Supports vendor management as required.

• Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Separate and distinct dedicated role from Business Operations/COS.

• • Ensuring clear consistent cascading of information throughout org

• Accountable for all communication from executive

  Additional Scope Details:

  · Directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and executive management; building partnerships with stakeholders to develop goals and set the prioritization of deliverables; directing the development of a menu of solutions for complex, competing, or ambiguous requests; leading discussions regarding the involvement of business processes (e.g. change management, communication) and driving decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences.

  · Directs business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to guide the development, refinement, and articulation of the long-term business strategy; overseeing the development and evaluation of performance metrics, standards, and methods to establish business success; directing the development of strategic roadmaps for solution development and deployment; partnering with executive cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; reviewing and refining strategic plans and performance metrics as appropriate; and overseeing a portfolio of diverse and complex initiatives to ensure delivery of measurable results and alignment with strategic objectives.

  · Oversees the development and implementation of strategic business initiatives, systems, and/or processes to a desired future state by maintaining a expert understanding of how current processes impact business operations across multiple domains; developing and leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; directing the identification and validation of value gaps and opportunities for process enhancements or efficiencies; and overseeing the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.

  · Oversees the management of complex, cross-functional projects and/or programs by ensuring the coordination of appropriate stakeholders; assembling teams and resources based on project needs and team member strengths; monitoring the development, analysis, and management of project/program plans; negotiating and managing the coordination of project/program scope, schedules, and resource forecasts; managing project financials and deliverables; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events which may impact long-term organizational business objectives; developing and implementing mitigation plans and strategies; and resolving risks or issues as appropriate.

  · Directs change management plans associated with business initiatives by leveraging and developing stakeholder relationships support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives to set long-term business objectives; and empowering stakeholders to embrace a change management mindset, understand intent and purpose, and foster a culture of change.

  · Directs team members in the assessment of strategic performance metrics to support business initiatives by leveraging partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; recommending appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; and ensuring risks are identified and alleviated through data-driven analysis.

  Preferred Qualifications:

  · Health plan operations experience is highly preferred.

  · Three (3) years experience managing operational or project budgets.

  · Four (4) years experience working with advanced Excel functions including, formulas, pivot tables, vlookup, macros, etc.

  · Five (5) years experience in business analysis.

  · Four (4) years facilitating meetings with work teams or management.

  · Four (4) years experience delivering presentations to executive management.

  · Four (4) years experience working in a matrixed organization.

  · Four (4) years experience managing vendor contracts and relationships.

  · Four (4) years business case experience.

  · Four (4) years experience in process improvement.

  · Four (4) years experience in change management.

  · Four (4) years project management experience.

  · Four (4) years experience working within a labor management partnership.

  · Four (4) years data analytics experience.

  · Four (4) years experience in healthcare operations.

  · Seven (7) years experience consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.

  · Seven (7) years experience consulting with senior leaders at the VP level or above.

  · Four (4) years experience working with advanced Power Point features.

  · Six (6) years experience developing and delivering executive communications.

  · Four (4) years finance experience.

  · Master's degree in Business Administration, Public Health, Health Services Administration, or related field.

  Minimum Qualifications:

• Minimum four (4) years supervisory experience managing direct reports.

• Bachelors degree from an accredited college or university and Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum thirteen (13) years experience in consulting, project management, data analytics, operations or a directly related field.

  Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Business Process Improvement; Creativity; Applied Data Analysis; Financial Acumen; Business Relationship Management; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

COMPANY: KAISER

TITLE: Chief of Staff, Health Plan Operations

LOCATION: San Diego, California

REQNUMBER: 1276961

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.