Job Description

We are seeking a highly skilled and technically adept Technical Account Manager (TAM) with a strong background in IT management or directorship. The TAM will manage a diverse portfolio of 20-21 client accounts, ranging from 50 to 1000 employees, ensuring exceptional service delivery and client satisfaction. The ideal candidate is passionate about their work, hungry, motivated, and presentable.

Day to Day Responsibilities:

Oversee and manage multiple client accounts simultaneously, ensuring high levels of client satisfaction and retention.

Provide broad-spectrum IT support, including networking, field service, systems, and client systems. Must have a high technical aptitude and the ability to understand and address client needs.

Align IT services with business requirements, making strategic recommendations to optimize and utilize IT services effectively.

Identify and pursue opportunities for additional IT services that could benefit clients, supporting the sales team in a 5-step process.

Meet KPIs related to margin and opportunity hunting, with a focus on performance and client retention.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Proven experience as an IT Manager or Director, with a broad understanding of various IT domains. Tier II experience and understanding.

Strong technical background, particularly in networking and cybersecurity. Previous experience as a TAM is beneficial.

Ability to align IT services with business goals. Experience in a business environment is crucial.

Excellent communication skills, able to engage with internal POCs and clients effectively. Not an introvert; must be personable and professional. -Bachelor's degree

-Experience working in Managed Service Provider (MSP) environments null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.