iHeartMedia Senior Application Support Engineer in San Antonio, Texas

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

iHeartMedia

Job Summary:

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company’s leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.

The Senior Application Support Engineer will serve in a role as a point of escalation for critical and non-critical application-related issues, document resolution, consult on new application releases and participate in release activities.

Responsibilities:

  • Repair outages on enterprise applications (cloud and on-premise), perform proper root cause analysis and ensure systems operate properly

  • Align engineering development requirements with the capabilities of application infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution on a small sub-set of applications

  • Participate in the design of architecture and automation that deliver against strict requirements for functionality, scalability, performance, and reliability, working closely with software developers and QA engineers prior to production release to ensure smooth transition into production.

  • Use best practices for configuration of enterprise-level applications

  • Monitor, diagnose and triage service application issues for enterprise web platforms

  • Quickly determine business impact during troubleshooting

  • Create production code backups, configuration file updates, application configuration changes, application engine installation and setup, registry changes, virtual and physical IP address assignments

  • Use automation scripting languages, such as PowerShell, to create internal solutions for common problems, adjust complex customer applications and cache configurations as necessary, and optimize environment variables

  • Document system incident and change management systems

  • Verify and reproduce system operation issues and diagnose by interacting with development to understand the problem through database querying, log file analysis, error correlation, scripting, and data analysis

  • Serve in an after-hours support on-call rotation as an escalation contact and subject matter expert for service trouble incidents, and triage incoming issues

  • Correctly prioritize efforts to solve issues when appropriate or expedite and determine when further escalation is needed

  • Identify areas to reduce errors, implement automation and create operational efficiencies

Qualifications:

  • Working knowledge of IIS and web-based applications

  • Experience with AWS, Google Cloud, Kubernetes, and Kibana is a plus

  • Working knowledge of high availability configurations, load balancers, capacity planning, performance tuning

  • Working knowledge of application support and troubleshooting in a tiered server architecture

  • Understanding of various types of authentication methods for applications

  • Understanding of DNS, Active Directory, and SFTP

  • Working knowledge of PowerShell and SQL

  • Ability to work in a fast-paced environment and learn new technologies quickly

  • Understand industry best practices regarding governance, security, change control, problem management and incident management

  • Strong troubleshooting skills in a Windows environment, Linux also preferred

Education and Experience:

  • Bachelor’s Degree in Computer Science; or 3+ years of experience in Information Technology field in lieu of degree

  • 3+ years working in a Production environment handling various application-related issues.

  • 3+ years working with enterprise middleware and peer-to-peer distributed systems

  • 5+ years working in Information Technology field

Location

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx