Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Manager Senior, Decision Science Analytics - COE, you will join our Enterprise Data & Analytics team. You will play a critical role in leading the Reporting & Visualizations Center of Excellence (COE) initiatives. This position will involve collaborating with 3P and Data & Analytics teams in leading all aspects of the development, implementation, and ongoing support of Reports & Visualizations, establishing and governing standards and processes, and assessing new tools and advanced BI capabilities including AI/ ML integrations. They will collaborate with multi-functional teams to ensure timely delivery of reports & visualizations, dashboards rationalization, implementation of tools and standards governance standards, optimizing queries to reduce Snowflake computing costs, and drive innovation across the organization.

Leads and develops a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and inspire change.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Or Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Collaborates or participates with other analytical leaders in driving the strategic direction of small and large scale analyses using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.

• Develops team reputation as highly skilled experts in the area of decision science support.

• Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.

• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

• Provides input to additional resource needs ranging from IT investments, 3rd party support or additional analysts.

• Provides support for business rationale and justification for additional needs.

• Understands the business direction, environment and strategies for supported domains/clients, to identify and recommend solutions which influence the business and motivate change.

• Partners with enterprise analytics teams to build USAA core analytics capabilities and processes.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making.

• Remains informed on current trends in data and analytics, such as Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data.

• Finds opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc) or formal (E.g. Certifications or advanced coursework).

• Works with IT/CTO partners on new data and platforms that correspond to evolving skills.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative field; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a decision support analytic function. Or If advanced degree in relevant field, 6 years experience in a decision support analytic function.

• 2 years of direct team lead or management experience.

• Demonstrates expert skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making.

• Authoritative knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.

• Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.

What sets you apart:

• Experience working with Global teams (Onshore/ offshore)

• Experience leading any COE (Center of Excellence)

• Experience in Tableau or any BI tool & SQL

• Exposure to Artificial Intelligence/ Machine Learning

• Collaboration skills with cross-functional teams, leaders & Third-party vendors

• Good communication & presentation skills

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 - $264,200.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.