Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!

QualTex Laboratories (http://qualtexlabs.org/) , a subsidiary of BioBridge Global, is one of the largest independent non-profit testing laboratories in the United States for blood and plasma products. QualTex Laboratories is dedicated to supporting global public safety with the timely delivery of high-quality testing services for patients, donors and regulated biological products.

General Summary

Responsible for exceptions management using the appropriate LIS software to identify issues, mitigate risks, and increase customer satisfaction levels, business productivity, and efficiency.

Ensures that sample investigations related to exceptions are handled in a timely manner.

Communicates with staff and management about critical issues related to exceptions.

Maintain knowledge of all current Standard Operating Procedures (SOPs) and records required to perform effectively.

Work with laboratory management to support operations by evaluating current processes and workflows.

Responsible for ensuring consistency in practices and procedures as outlined by the SOPs.

Maintain excellent communication with the Department and other Laboratory Services personnel regarding daily production and unexpected events to ensure proper actions are being taken.

Exhibits leadership and maintains knowledge of regulatory/quality requirements.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Manage, and oversee designated activities for QualTex Laboratories:

• Evaluate and facilitate process improvement projects to proactively optimize efficiencies, reduce non‐value added costs, increase customer satisfaction, mitigate operational risks, and meet strategic objectives.

• Assist with identifying failure modes and risk management.

• Perform routine data entry, analysis, and prepare reports that measure and monitor laboratory performance, utilizing LEAN and Six Sigma concepts.

• Monitor performance data by gathering, collating, analyzing data, and producing statistical reports.

Competently perform all assigned departmental duties. May perform Pre‐Analytical tasks [receipt, qualification, and preparation of samples for testing] and highly complex testing on patients, donors, and/or biologic products.

Evaluate test results in an accurate and timely manner and recognize and report unusual test results. Operate equipment utilizing established protocols and within quality control limits.

Recognize equipment malfunctions and/or technical problems and take appropriate steps to resolve. Maintain strict adherence to Standard Operating Procedures (SOPs).

Prepare and maintain reports/records and perform computer data entry.

Analyze quality control data and resolve deviations.

Assist with coordination of the overall activities of the department.

Monitor staff performance and assign workflow schedules as needed.

Perform preventative and corrective maintenance on technical equipment.

Display positive leadership skills and champion management directives with department staff.

Commit to and embrace the mission, vision, and core values of QualTex Laboratories:

• Positive work attitude

• Respect for co‐workers and management staff

• Excellent customer service [for both internal and external customers]

• Adherence to all safety, regulatory, and quality requirements

• Continuous improvement

Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories:

• Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.

• Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization.

• Demonstrate respect for co‐workers and management

• Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.

• Maintain a positive work attitude and participate in self‐improvement as an effective leader. Maintain a professional demeanor at all times while representing QualTex Laboratories. Participate in continuing education and attend meetings as required.

Assist with training and/or mentoring of new employees and/or volunteers. Performs other duties as assigned.

Non‐Essential Tasks

Assist in other laboratory areas as directed.

Education

Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment. The required major is Applied Science or equivalent.

Licenses and/or CertificationsCategorical Certifications preferred

Certified Medical Laboratory Technician (MLT) preferred

Experience

Requires one or more years of laboratory experience.

Prefer two or more years of laboratory experience and using related Laboratory Information Systems. Prefer one or more years resolving testing discrepancies.

Knowledge

Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.

Must have a working knowledge of laboratory sciences and techniques.

Skills

Must demonstrate positive leadership skills.

Must maintain competency in laboratory skills for liquid and material handling.

Must be capable of evaluating, interpreting and reporting accurate/valid test results by current testing methodologies.

Must have strong computer skills.

Must have excellent written and oral communication skills.

Abilities

Must be able to keep information confidential.

Must be able to work with interruptions, meet deadlines, and perform accurate laboratory testing.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must perform well in repetitive work situations.

Must work well independently and as a team member as well as facilitate organizational team activities.

Working Environment

Works in a well‐lighted air conditioned and heated laboratory/department.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May have bodily exposure to refrigerator/freezer temperature, especially hands and face.

Will work extended hours during peak periods.

May be required to work any time of the day, evening or night during the week or weekend.

Occupational Exposure Assignment‐Category I

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.