Description We are in search of a dedicated Help Desk Analyst I to provide support to both local and field users in San Antonio, Texas. This role is ideal for a creative problem solver who thrives in a fast-paced and ever-evolving environment. The successful candidate will have the chance to make a significant impact on our department and organization by providing top-notch technical support and solutions to our team.

Responsibilities:

• Address and follow up on technical help tickets submitted via phone, email, and walk-ups.

• Provide comprehensive IT support for Windows, Microsoft Office, and other internal applications.

• Independently investigate and implement solutions to technical issues.

• Identify recurring technical issues and propose solutions to address the underlying problems.

• Install and configure Windows OS, networked and local printers, and business applications.

• Perform Windows 7 administration and bug fixing in an Active Directory environment.

• Demonstrate excellent problem-solving skills in Microsoft Office applications.

• Understand basic TCP/IP networking concepts.

• Set up and support Audio/Visual systems.

• Work with IT support ticketing systems. Requirements

• Proficient in Desktop Support.

• Demonstrable knowledge of help desk systems and methodologies.

• Strong problem-solving abilities with a creative approach to new ideas.

• Excellent communication skills, both written and verbal.

• Ability to work well in a team environment and collaborate effectively with other departments.

• Must possess a high degree of patience and positive attitude towards customer service.

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

• Strong organizational skills and ability to prioritize work effectively.

• Ability to work under pressure and meet tight deadlines.

• Must be proactive, with a keen eye for detail, able to identify potential issues before they escalate.

• Willingness to keep up-to-date with the latest technologies and industry trends.

• Understanding of confidentiality and data privacy standards and regulations.

Call today for Immediate Consideration!

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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