Job Description

The Customer Support Manager will serve as the main point of contact and advocate for clients of a growing managed service provider. By gaining an understanding of their business model and market approach, the manager will address client technical and business needs, ensuring they receive exceptional customer service for service delivery and active projects. This role involves close collaboration with clients, internal teams, and leadership to deliver outstanding service and support at a rapidly growing company.

Day-to-day:

Develop technology roadmaps to ensure their infrastructure meets their technology requirements and needs.

Prepare and conduct Quarterly Business Reviews with clients to provide information and status related to contract changes, service delivery, project schedule and impacts, infrastructure performance health, technology refreshes, and future technology planning.

Communicate with clients through strategic calls and meetings between QBRs to ensure their service needs and expectations are being addressed and met.

Initiate client equipment and service orders and work with the MS Technical team to ensure delivery milestones are met and communicated to the Customer.

Participate in weekly or on-demand project meetings with the MS technical team to review project schedules, risks, and issues impacting critical milestones and communicate timely updates to the customer.

Work with the MS Admin and Sales team to initiate client purchasing requests, ensure equipment is scoped and priced while maintaining required margins

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Associate's degree from two-year college or technical school; or related experience

Familiarity with task and deliverable based project management tools.

Basic understanding of IT

Proficiency using the Microsoft Office Suite.

Experience communicating with team members and clients Certification in project management (Agile, PMP)

Experience work with a managed service provider null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.