Technology Services MLL MedTech Leader - 2406200494W

Description

Johnson and Johnson is currently recruiting for a Technology Services MLL MedTech Leader located in San Angelo, TX.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

This position will have TS Manufacturing, Logistics and Labs (MLL) management accountability for the application and infrastructure platform Build (Development) and Run (Support) services, for the Pharma Group of Companies in North America, as well as Site management responsibility for one of the Pharma sites.

This individual will be accountable for aligning processes across Shared Services teams into a common set of processes, and for delivering DevOps services. This will include managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.

The ideal candidate will have experience in correcting and implementing new processes and driving innovation in a large healthcare company. There will be direct responsibility of managing employees as well as contracted resources via a third-party and through other organizations. Experience in a matrixed environment and leading support teams is required.

Duties and Responsibilities:

• Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for LMDW site

• Communicates back to the Business Technology Leads and Product Line teams, on status on the delivery of features, functionality, and applications

• Support and delivery for existing manufacturing systems to ensure sites operate to business needs and issues are resolved as they arise

• Manage escalations where needed for new demand or delays to committed dates on service requests

• Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line – as an input to shape the product strategy

• End-to-end IT risk management at the site including lifecycle management, information security

• Ensure IT uptime and operations reliability and IT services are delivered per SLA

• Ensure incidents are follow up if/when needed for root cause investigation and preventative action

• Communications on updates, requested statistics and service level compliance

• Direct extended, global, enterprise teams of internal and external professionals.

• Management of the contracted support and delivery teams to maximize value

• Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS

• Maintenance of system development standards, where exist

• Provide innovative ways of problem solving and implementing system improvements.

• Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and JT SME’s.

• Partner with Product Line Owners to define and execute Service Lifecycle and roadmap and continuous Improvement Plans

Qualifications

Required

• Minimum BS/BA in Computer Science or equivalent degree

• Basic knowledge of GxP systems and Computer System Validation

• Basic knowledge of project management

Preferred

• 5 years’ experience supporting Supply Chain/Manufacturing

• Expert experience in GxP systems, Computer System Validation and proven track record in the support of FDA regulated systems and business

• Experience in MLL systems such as, MES, LIMS, Historian, Lab Systems, Labelling

• Expert communication skills required including at the executive level

• Proven track record in optimizing processes and delivering upon cost reduction challenges

• Experience in application development and support

• Training with certification (Green or Black Belt) in Process and/or Design Excellence

• Training in Process Mapping and Design

• Working knowledge of IT Service Management frameworks including but not limited to ITIL

• Understanding of Agile methodologies and DevOps concepts

Should be open to 10% travel (domestic or international)

The anticipated base pay range for this position is $90,000- $144,900

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location NA-US-Texas-San Angelo

Organization Johnson & Johnson Services Inc. (6090)

Job Function Product Strategy

Req ID: 2406200494W