Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security and access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewThe Service Readiness team's role is to align the Centralized and Field Operation teams' activities with new or updated Service offers, Product launches, or Platform Releases and ensure general service preparedness. This team is tasked with the development of service enabling documentation (Service Offer Delivery Packages including Service Support Plans, Workflows, Work Instructions as well as Battlecards containing a high-level offer description, supporting material, maintain Service Catalog, and contact names), develop and run validation tests, create and (sometimes) deliver service training, and ensure Service Operations personnel are ready to provide these services. Our team's Global focus emphasizes the drive for using standard processes and tools across all regions while still accounting for specific regional policies and regulations to ensure services are fit for delivery.Job Description Service Readiness Engineer will form part of a multi-disciplined Service Transition and Service Readiness team supporting the launch and implementation of complex mission-critical customer operational services and systems from thought and theory to delivery and long-term field support. The systems may be used directly by our customers or Motorola staff to deliver Managed and Lifecycle Services to our customers. The Service Transition Architect will be involved in the architectural reviews, requirements gathering, development, transition, and the continuous improvement of the service offerings and projects.

Responsibilities include: * Collaborate with various teams, including Product Development/Engineering/Service Design, in delivering the solutions, roadmap, and vision. * Consult Product teams on service impacts and associated requirements in relation to new subscription and cloud-based offerings * Architect Service Offers in conjunction with Service Design and Product teams, providing cost estimates for affected centralized service delivery teams. * Effectively represent all MSI Service teams in New Service/Product launch activities. * Develop, launch, and implement a trusted framework for effective and efficient new solutions (Services, Tools, and Applications) introductions into the Central and Field Service Organizations, spanning the entire lifecycle from service strategy through service operation * Identify Services that to be included in the Service Catalog. * Define, analyze and validate delivery requirements with key stakeholders for all latest tools and services to be delivered in the organization * Update, maintain, publish and promote the Service Catalog Offerings and assist in communication and promotion of the Service Offering. * Establish and... For full info follow application link.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characterist ic.