Description

The Amazon Extra Large (AMXL), Amazon Customer Excellence System (ACES) team is looking for an experienced centralized leader with a strong record of achieving results to own and drive stakeholder development and performance across the AMXL network. This role is high visibility, both tactical and strategic in nature and drives a large part of the Customer Experience foundation core to the AMXL program.

This opportunity provides the chance to drive performance and standardization of processes within AMXL. As AMXL continue to grow, it will be critical to continue cultivating our internal talent and projects to better suit our business needs. The Sr. PSE is the primary owner for operational KPIs in a select focus area, later to be determined and will lead various continuous improvement initiatives. You will work cross-functionally with Safety, Finance, Supply Chain, PPT, ACES, IXD/XLFC/XLDS, EU Operations, and business stakeholders to deliver robust and scalable solutions.

Key job responsibilities

• Partner with XLSC program stakeholders to drive network standardization.

• Develop solutions for gaps in the standard work process by owning the integration and development of standard work.

• Seek to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind executive level decisions.

• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.

• Work with Field Operations to improve knowledge and improve safety, quality, productivity, and identify growing trends.

• Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).

• Solve vague, complex problems and proactively identify and mitigate risks (before they become roadblocks).

• Work with program managers, business leadership teams, and the executive team to communicate and impact critical business initiatives.

• Must be able to lift up to 50 lbs.

• Up to 75% travel required, 100% during Peak season.

Basic Qualifications

• 2+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred Qualifications

• Master's degree, or MBA in business, operations, organizational development, instructional design or related field

• 5+ years of experience driving process improvements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,300/year in our lowest geographic market up to $189,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.