Job Description

The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.

If you are passionate about shaping the future of IT education and thrive in collaborative environments, possess a detail-oriented and creative approach to crafting repeatable processes, and enjoy facilitating successful product launches, we invite you to join us as a Skills Lifecycle Product & Project specialist.

The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy, and consistent learning experience with breadth and depth of capabilities, skills, and proficiencies. This role closely partners with Information Technology, Global Learning and Development, and various subject matter experts.

In this role, the responsibilities include overseeing the requirements and timeline of learning experiences and ensuring customer satisfaction. You will have the opportunity to execute process improvements and product launches, manage engaging learning experiences, develop comprehensive training materials, and collaborate with global clients to address learning challenges. Our company is leading the transformation of IT education, consolidating diverse learning programs, and fostering a culture of continuous learning to enhance the overall learner journey.

Responsibilities

• Facilitate meetings and document meeting outcomes, ensuring that action items are accurately recorded and followed up on promptly. Responsible for coordinating activities across multiple teams, relying on attention to detail to maintain comprehensive records and follow-ups.

• Coordinate all learning requirements, including design, development, and delivery requests based on approved priorities. Engaging with subject matter experts (SMEs) to collect requirements and improve learning experiences.

• Drive backlog of feature enhancements to improve learning experiences and curation process to ensure better customer adoption.

• Contribute to the development and enhancement of the learning process to ensure a consistent, repeatable, and positive user experience.

• Oversee the progress of existing learning solutions and allocate resources for new learning experience requests. Skillfully manage team capacity to guarantee a well-balanced distribution of resources among various learning experiences, taking into account both capacity and priority.

• Maintain and update a schedule of learning initiatives, and deliver frequent progress reports to the leadership. Continuously maintain status updates and communication channels to ensure all stakeholders are well-informed and actively involved.

• Collect feedback on learner experience and perform data trend analysis to provide insights for the continual enhancement of our learning strategies. Coordinate and monitor the implementation of improvements based on feedback from subject matter experts (SMEs) and stakeholders.

• Collaborate closely with Global Learning and Development to contribute to the development of learning programs across IT. Provide support and guidance to subject matter experts (SMEs) throughout the learning development process, ensuring successful and timely completion of all tasks.

• Oversee numerous learning experiences, learning platforms, and processes with diverse IT technical experts and the Global Learning & Development team to guarantee a successful product launch.

• Manage relationships with SMEs and stakeholders to ensure the appropriate resources are engaged to effectively fulfill the agreed-upon requirements.

• Manage account administration, license allocation, and troubleshoot issues with the learning platform.

• Maintain positive relationships with vendors, monitor vendor performance, and address any issues.

Position Qualifications :

Education Minimum Requirement:

• High school diploma

Required Experience and Skills:

• 1-2 years of experience in project management, product management, or process improvements.

• 1 year of experience in gathering and driving requirements from stakeholders and SMEs to ensure deliverables align with their requirements.

• Good Influence skills, demonstrating your ability to steer others towards a common goal.

• Seek continuous improvement in the process while remaining open to better methods, and engaging in hands-on process improvements and activities to ensure project success.

• Ability to drive meetings, set agendas, and provide meeting notes/action items to meet project goals.

• Ability to drive project team members and execute processes/ activities necessary for ensuring the success of the product.

• Prepared to be adaptable and maintain an open-minded approach towards changes and shifts in alignment with the strategic direction.

• Experience in Stakeholder Relationship Management, showcasing expertise in handling and navigating intricate relationships.

• Proficient in ensuring a consistently high level of accuracy and meticulous attention to detail to follow through with various learning experiences and troubleshooting issues with success.

• Proven track record of delivering outstanding task execution, placing emphasis on customer service to ensure successful completion of processes or satisfactory issue resolution, and delivering results under pressure.

• Skilled in verbal and written communication to generate, present, and deliver content in English.

• Customer-centric approach and capacity to adapt and respond to a diverse range of personalities.

Preferred Experience and Skills:

• Show a strong commitment to taking ownership and being accountable to ensure the successful handling of the end-to-end process without any issues.

• Ability to conduct and facilitate project meetings, deliver presentations to large audiences, take charge of group discussions, and conduct training or focus group sessions.

• Demonstrating a commitment to delivering exceptional user experiences across all our learning programs while efficiently running operations and providing customer-focused professional service.

• Innovative and creative thinking combined with a talent for comprehending user needs and transforming concepts into impactful communication materials.

• Capability to enhance processes or anticipate potential issues to minimize learner problems and frustrations.

• Experience with Jira boards, Scrum methodology/ceremonies, and product modeling would be advantageous.

• Experience in creating content to produce email communications, newsletters, PowerPoint slides, how-to guides, or promotional templates.

#MSJR

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$83,100.00 - $130,900.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Communication, Continual Improvement Process, Problem Resolution, Process Improvements, Product Management, Requirements Management, Stakeholder Relationship Management

Preferred Skills:

Accountability, Customer Satisfaction, Customer Service, Executing Plans, Facilitation, Influencing Skills, Information Technology (IT), Information Technology Operations, JIRA Tool, Learning Processes, Meeting Facilitation, Meeting Notes, Product Launches, Product Ownership, Project Management Basics, Relationship Management, Repeated Measures, Results-Oriented, Scrum Methodology, Taking Ownership, Task Execution, Teamwork, Written Communication

Job Posting End Date:

11/18/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R320096