Job Title:

Senior Technical Product Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

This is a Hybrid role- must be near Frisco, Texas, Overland Park, KS or Atlanta, GA

The Senior Technical Product Manager will be responsible for defining and aligning the project scope among various teams, ensuring effective collaboration and support throughout the development process. Key responsibilities include analyzing project impacts, coordinating testing efforts, and managing tasks within Jira.

Main Responsibilities:

• Define/align scope among all teams (design, test, delivery)

• Support test data collection from Billing system and help with escalation if needed

• Work analysis of the true impacts to Retail channels for each Initiative

• Collaborate with owners on the customer experience impacts

• Coordinate with all upstream and downstream domains during end-to-end testing and escalation if needed

• Collaborate with the Retail dev team to plan and prioritize Portfolio work in Sprint planning.

• Create prepaid platform and features in Jira and define the Acceptance criteria.

• Collaborate with the client's portfolio and other stakeholders to identify initiatives, and their priority for Product Initiative planning

Qualifications

• 5+ yrs of Technical Product Management experience across cross functional teams

• Ability to work closely with architects and developers

• Managing Mobile Projects

• Agile- experience

• Scrum Methodologies

• Jira/confluence

• SharePoint

• Risk assessment mitigation

• Requirements- managing the timeline- details design.

• Coordinate the deployment process. Driving the solution to completion

• Communication

• Write requirements, CX user stories

• Documenting cross domain impacts

• Delivery timeline Software Development Lifecycle framework

The position will be posted until 03/15/2025.

#LI-Hybrid

#ConcentrixCatalyst

#LI-Friscotexas

#LI-Kansas

#LI-AtlantaGeorgia

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .