Job Information
University of Utah Scheduling Coordinator, Surgical Services- School of Dentistry in Salt Lake City, Utah
Details
Open Date 06/25/2024
Requisition Number PRN38984B
Job Title PS Coordinator, Admin Program
Working Title Scheduling Coordinator, Surgical Services- School of Dentistry
Job Grade D
FLSA Code Administrative
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday- Friday. hours may vary depending on clinics needs.
VP Area U of U Health - Academics
Department 01478 - SOD - EDUCATION
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range ($38,300 - $55,621
Close Date
Open Until Filled No
Job Summary
The Surgical Services Scheduling Coordinator provides patient coordination, scheduling, and administrative support for the University of Utah School of Dentistry surgical services. This position will provide scheduling support for operating and procedure room services across various hospitals and various providers.
As a member of the School of Dentistry team you are expected to form positive and productive relationships with peers, students and leadership to support the mission, vision, values, andPROMISE standardsof the organization. You are expected to encourage and foster a supportive and compassionate environment for our patients, students, faculty, staff, and the communities we serve.
Responsibilities
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Essential Functions
Coordinates scheduling of all surgical procedures in the School of Dentistry’s operating rooms and procedural areas.
Collaborates with multidisciplinary teams to ensure timely patient access and efficient care delivery in operating and procedure rooms.
Serves as primary point of contact for surgery scheduling, triages patient needs, and coordinates physician availability.
Schedules preoperative and postoperative patient appointments promptly and collects all necessary documentation.
Coordinates pre-procedural medical clearance, tests, and ancillary services, ensuring all recommendations are addressed.
Coordinates insurance pre-authorizations to ensure timely financial clearance.
Verifies active insurance status and coordinates financial advocacy for patients in need.
Manages provider schedules to optimize provider time and operating room efficiency.
Ensures necessary resources (equipment, personnel) are appropriately requested for each procedure.
Confirms surgery times, resolves scheduling conflicts, and addresses concerns promptly.
Provides administrative support as necessary.
Organizes and tracks department records.
Adheres to regulatory guidelines and hospital policies.
Upholds high professional standards and adheres to University of Utah Health PROMISE standards.
Knowledge / Skills / Abilities:
§ Demonstrated potential ability to perform the essential functions of the job as outlined above.
§ Ability to maintain a professional demeanor in stressful or difficult situations.
§ Ability to provide assistance appropriate to the patient demographic served.
§ Ability to display active listening and verbalize empathy while developing professional relationships with patients, guests and coworkers.
§ Ability to gather data regarding the patient’s status and coordinate scheduling, as detailed in the department’s policies and procedures manual.
§ Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
§ Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
§ Ability to work efficiently and independently.
§ Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
§ Ability to assimilate data from various sources.
§ Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
§ Ability to navigate a facility with multiple providers and services.
Problem Solving
This position provides collaborative coordination and decision making for all activities of a specified program. The program outcome often impacts the University as a whole. Acts as a liaison between internal and external constituencies involved in program activities. Problems arising from these coordination efforts will be addressed by the incumbent who will refer to the manager for issues outside of program policy and procedure guidelines.
Comments
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
The staff member must be able to demonstrate the knowledge and skills necessary to coordinate care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate ability to communicate data regarding the patient’s status and provide assistance as described in the department’s policies and procedures manual.
Minimum Qualifications
Bachelor’s degree in a related field plus one year directly related experience or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.