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ALL INTERNALS MUST APPLY BY: 7/9/24Job Profile Summary: The Payment Solutions Specialist is responsible for student account payment plans and collections processes. The Specialist will assist in the overall accounts receivable functions of the Bursar Office, using a proactive and creative approach to payment plans, student account solutions and receivables. This role will review and clear student accounts receivables using a university wide system application. Specialists will ensure compliance with university, state, and federal regulations along with standard accounting procedures. The role supports student retention, graduation, and student satisfaction goals.

Essential Functions and Responsibilities: * Communicate with students utilizing a variety of methods to discuss tuition balances. * Assist students with payment plans and accounts receivable questions. * Troubleshoot any payment or account issues. * Work closely with a various internal and external stakeholders to complete daily processes. * Stay up to date on state and federal FERPA (Family Education Rights and Privacy Act), FDCPA (Fair Debt Collection Practices Act) and TPCA regulations. * Manage all communication regarding tuition payments and account balances. * Respond in a timely manner to all internal and external communication. * Provide clear communication and support to students. * Perform other duties as assigned.

Knowledge, Skill and Abilities: * Ability to organize, prioritize, and meet deadlines. * Ability to handle large call volumes. * Self-motivated and disciplined. * Strong work ethic and problem-solving skills. * Excellent written and oral communication skills * Proficient working knowledge of Microsoft office applications * Ability to act and operate independently with minimal direction from manager. * Exceptional analytical skills * Ability to work independently and participate as part of a team. * Comfortable working with others over the telephone, using inbound and outbound calls, have a clear speaking voice. * Ability to handle demanding situations and escalated customer calls. * Strong working knowledge of general accounting, and federal financial aid regulations, rules, and procedures. * Strong working knowledge of FERPA, FDCPA, and TPCA regulations, rules, and procedures * Intermediate to Advanced knowledge of Excel (pivot tables, vlookups, filtering, etc).

Competencies: Organizational Impact: * Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives with direct impact on the area of specialty. * The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area. Problem Solving and Decision Making: *... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any oth er classification protected by federal, state or local law.