Welcome to CommonSpirit Health Mountain Region:

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado TM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.

Overview:

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Job Summary

Responsible for leading, managing and overseeing operational processes and all improvement initiatives

for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint

or grievance. Responsibilities are regional, including two or more hospitals. Responsible for ensuring

each contact point through the grievance process consistently professional, proactive, and personalized.

Qualifications:

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

Education Requirements

Bachelor Degree preferred

Minimum Experience Requirements

2 years related experience in Healthcare, Public Relations, or Hospitality industries

Friendly, empathetic, outgoing, optimistic, self-motivated, professional, and accessible to

patients/families, physicians, staff, volunteers, and community.

Detailed, efficient, flexible, and proactive. Exemplary written and verbal communication skills.

Demonstrate exceptional analytical skills, critical thinking, and problem-solving abilities. Experience with

healthcare regulatory environment

Ability to diffuse tense situation though careful listening and sensitive response

Your Connected Community:

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.

Our Total Reward Offerings:

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:

• Several Medical, Dental, & Vision options.

• Spending Accounts including a Dependent Care FSA that can include an employer contribution

• Retirement account options with a generous employer match

• Tuition Reimbursement

• Student Loan Forgiveness, and so much more!

View more on our benefits HERE (https://centura.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=447276&hashed=-1090637925) .

Shift: Days

Everyone Thrives Here

You’re different, and we love it. Your perspectives, your ways, what you are on a mission to go and do – we’re all different, but we’re also all equally connected and supported. We are here to cultivate you in an environment which not only lifts you up but propels you forward.

We are an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. For further information about this policy contact our Office of the General Counsel at 1-303-673-8166 (TTY: 711). Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.