Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for coordinating dispatch services between requested departments. The incumbent uses a multi-line telephone system to receive and relay information to the appropriate units and creates and logs encounters. This position routinely works with clinicians and physicians to help coordinate throughput and placement of patients.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

• Provides a high level of customer service.

• Answers incoming telephone calls on a multi-line system.

• Contacts the appropriate personnel to ensure the safety and protection of persons and property.

• Works closely with other dispatch centers.

• May communicate scheduled and emergency utility outages to affected departments.

• Disseminates all relevant information to the appropriate persons via telephone or two-way radio, and answers questions.

• Collaborates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to coordinate inter-facility transfers and optimize patient throughput within the organization.

• Coordinates placement and admissions of patients into the hospital.

• Coordinates and facilitates all Tele-Medicine calls and encounters; this is a separate Tele-Hub line and service that is provided through the Transfer Center.

• Collaborates with the Hospital Nursing Supervisor in establishing plans to support the hospital and prevent Divert Status.

• Prioritizes and triages patient placement according to medical necessity, current location, room availability, and the current capacity state of the hospital. This may include 1:1 close-supervision staffing needs, placement of VIPs, prisoners, special precautions patients, etc.

• Assists with daily Acute Care Service line bed huddle and capturing real time demand information.

• Assists with and reports patient safety regulations, compliance, and billing.

• Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.

• Works within multiple electronic systems for financial and clinical operations of patient throughput and admissions.

• Works with Case Management and the inpatient units to ensure correct billing patient class and accommodation codes.

• Gathers comprehensive patient information, enters it into the appropriate electronic system, and verifies the accuracy of the data. This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up.

• Updates patient demographics and registration information as needed.

• Responsible for assisting with scheduled and unscheduled system downtimes within the organization.

Knowledge / Skills / Abilities

• Demonstrates the ability to perform the essential functions as outlined above.

• Demonstrates human relations and effective verbal/written communication skills.

• Ability to speak concisely and distinctly and remains calm and competent.

• Demonstrates the ability to prioritize and manage a large workload in a stressful, fast-paced environment.

• Demonstrates ability to critically think and problem solve.

• Ability to navigate between multiple computer systems; demonstrates efficient computer skills.

• Strong customer service skills.

• Has flexibility in hours worked in a multi-shift 24/7 department.

Qualifications

Qualifications Required

• Six months of related experience, or equivalency.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Color Determination, Listening, Manual Dexterity, Near Vision, Speaking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 72277
Reg/Temp Regular
Employment Type Full-Time
Shift Night
Work Schedule 1900-0700 on Wednesday, and 2000-0800 on Thursday and Friday.
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Mental Health Institute (HMHI)
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HMH CST 93F CLINICAL ASSESSMNT
Category Nursing Support
Workplace Set Up On-site