Details

Open Date 07/15/2024

Requisition Number PRN15005N

Job Title Computer Technician

Working Title Part-Time Helpdesk Technician

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Day

Work Schedule Summary

Word Schedule Summary

• Regularly 20-24 hours per week

• ON SITE : M/T/W/H/F 3pm-7pm

• REMOTE PHONE SUPORT : Intermittent Saturday shifts required, 8am-12pm

• Generally, every other Saturday, approx. 20 shifts per year

• Rare event support as needed outside of the regular schedule

• Generally, during a week that a Saturday is required, the following Monday will not be required.

Is this a work study job? No

VP Area Academic Affairs

Department 00040 - Info Tech Group (Sch of Bus)

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $16.00-18.00/hr

Close Date

Job Summary

Jump start your IT career! Seeking a creative thinker to join our tech passionate Eccles IT support team! Rare opportunity to fill our entry-level hybrid support position. An incredible, close-knit team of collaborators will provide a wealth of knowledge-sharing and mentoring to this role. Candidate should have excellent customer service skills, be self-driven, and be able to demonstrate a solid tech-skill foundation to build upon.

The Eccles IT Group provides support to an ever-expanding network of academic and student support departments, centers and institutes within the David Eccles School of Business. The helpdesk technician in this role will work with faculty, staff, and PhD students to troubleshoot and resolve problems with computer hardware and software applications on school issued desktops, laptops, and tablets. This position includes troubleshooting AV equipment in classrooms on a daily basis, imaging computers, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as a helpdesk resource for assigned areas.

The Eccles IT Group supports the mission of the Eccles experience to provide a world-class business education with a unique, entrepreneurial focus on real-world scenarios where students put what they learn into practice long before graduation.

Responsibilities

Primary Responsibilities

• Provide on-site classroom support in multiple buildings to remediate or escalate AV problems in real-time as they arise. Requires professional interaction with faculty and staff, often-times in front of large audiences and/or during live Zoom/Teams sessions.

• Provide onsite support for the Executive MBA ( EMBA ) program and class sessions, intermittent Saturdays.

• Effectively utilize our ITSM ticketing system as an agent, providing clear and accurate documentation. Monitor and respond to incoming requests for support, prioritize and escalate tickets, document resolution steps, record inventory.

• Provide computer support by troubleshooting and correcting problems on all end user computing equipment issued by the school.

• Install and upgrade computer hardware and software applications.

• Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. Specifically, regulations regarding PCI and FERPA data.

• Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.

• Set up equipment for incoming employees and recover equipment from outgoing employees. Assist the Program Assistant on related system setup and removal actions.

• Must be able to lift at least 50 lbs.

• Additional tasks as assigned.

Secondary Responsibilities

• Support occasional school events outside of regular work hours, including nights and weekends.

• Assist with inventory, supply management, and equipment checkout.

• Assist with readying equipment for surplus/retirement.

• Retrieve packages from the mailroom.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) required. Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

Preferences

• Audio Visual (AV) experience in conference rooms, classrooms, event spaces, or experience in a professional setting with a technical focus on AV equipment.

• Knowledge of University of Utah systems, policies, and procedures.

• Direct customer service experience with an emphasis on phone/remote support and an expectation of superior in-person support.

• Familiarity with: Windows, macOS, Microsoft Office Products, SplashTop, Skype for Business, Active Directory, imaging software, virtual machines, JAMF , Zoom, MS Teams.

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.