Details

Open Date 07/17/2024

Requisition Number PRN39218B

Job Title Manager, Multimedia

Working Title Manager, UEN Video Operations Center

Job Grade F

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

• M-F, 8am – 5pm, and as required.

VP Area President

Department 00336 - KUEN/Utah Education Network

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 75,900 - $92,000

Close Date

Open Until Filled Yes

Job Summary

The Utah Education and Network ( UEN ) is seeking an Operations Manager for its UEN Video Operations Center ( VOC ). The UEN VOC is the first point of contact for technical support of UEN’s world class IVC System, which is a service-provider grade video and collaboration-based service that supports and serves the distance education needs of UEN’s higher education and K-12 stakeholders throughout the state of Utah.

The VOC manager will have direct supervisory responsibilities for the daily operation and oversight of the UEN VOC and Video Tier 1 support group.

• Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all software-based platforms and endpoint hardware connectivity of the UEN IVC system and associated services.

Responsibilities

• Position will manage the daily operations of the UEN VOC and Tier 1 technicians in providing statewide support of all software-based platforms and endpoint hardware connectivity of the UEN IVC system and associated services.

• Position will assist with the oversight, analytics and regular reporting of the VOC Tier 1 department support services and performance. Including but not limited to reviewing, tracking, and escalating trouble tickets for follow up and resolution.

• Provide reports and maintain technical information provided to UEN management regarding the status and reliability of the IVC system, equipment, and hardware.

• Position will assist with determining user needs and requirements and recommend ways to improve system technologies and department efficiencies.

• Position will work and communicate with peer departments and managers, UEN leadership, and staff regarding IVC services, department priorities, dependencies, and related daily technical support aspects of the VOC .

• Carry-out projects and assignments at the request of UEN management and administration.

• Assist the IVC administrator in establishing and managing VOC Operations budgets.

• Review and update VOC internal and external processes, policies, and procedures as they relate to IVC services.

• Assist the department administrator regarding all service contracts associated with IVC video services to include Cisco FLEX and SmartNet.

• Assist the department administrator regarding the tracking and management of internal and external capital hardware and equipment.

• Engage and communicate with UEN stakeholders virtually and in-person helping build, manage, and maintain working relationships with internal and external stakeholders as needed.

• As a manager the position must be prepared to represent UEN to its partners, peer staff, end site users and various stakeholders throughout the state and nation.

• Collaborate, coordinate, and assist with various IVC related special events.

• Position is required to use multiple software-based applications utilized by the UEN and UEN IVC services.

• After hours and weekend work as required.

• Ability to travel as needed.

• Must rely on experience and judgment to plan and accomplish goals.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

The ideal candidate will possess the following skill sets and knowledge-base:

• Minimum of four years of IT management experience.

• At least 4-5 years or more experience of troubleshooting duties in a technology related Help Desk/Call Center environment with the ability to implement, test, operate and troubleshoot related equipment.

• Exposure to and understanding of network video teleconferencing design and integration concepts.

• A strong understanding of modern network video teleconferencing protocols, standards, concepts, and trends, including but not limited to: QoS, SIP , H.320, 323, 264, 265, 460, http/https, etc.

• A capable knowledge of data networks and VTC applications, software, and hardware technologies ( TMS , TCS , MCU , CMS , Webex, Zoom, VCS , and the Cisco acquired video technologies portfolio), as well as other vendor network and video-conferencing platforms and hardware.

• Knowledge of IP Telephony and UCM environments a plus.

• A functional understanding of Cisco Expressway and VCS registration systems.

• An applicable understanding of various live streaming and recording technologies and processes.

• Demonstrable ability to remotely support statewide users of the IVC system technologies.

• Candidate must be well versed in and able to adapt to a variety of software platforms in both the Apple and Windows IOS environments.

• Bachelor’s Degree preferred.

Type Benefited Staff

Special Instructions Summary

Additional Information

UETN is a business unit of the University of Utah responsible for the state’s education and telehealth IT infrastructure and associated services including KUEN public television.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.