About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The MDM Support Engineer is responsible for providing high-quality technical and configuration management support for the U.S. Army IMCOM G9 Child and Youth Services (CYS) Commercial Enterprise Network (CEN).

Position requires the ability to have or obtain a Public Trust background investigation with favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved.

Cisco Meraki Mobile Device Management (MDM) Support Engineer adding two new MDM engineers to provide geographic support to Asia Pacific(APAC) and Europe Middle East Asia (EMEA)

Working Hours

APAC MDM Engineer : 3:00 pm - 11:00 pm EST

The Main Responsibilities

• Develop and maintain enterprise configuration as it pertains to MDM within the CEN

• Work directly with Cisco Meraki Engineering to resolve issues related to MDM

• Develop and maintain a Knowledge Management portal pertaining to MDM within the CEN

• Provide asset management of CEN end user devices utilizing MDM

• Provide configuration management of CEN end user devices utilizing MDM

• Member of CEN Configuration Control Board (CCB)

• Provide regular reports to the government on MDM related data

• Provide training (as required) on MDM to CEN government personnel

• Create/design deployment guides/tutorials for CEN MDM end users

• Research and resolve MDM issues reported by CEN

• Be a subject matter expert on Cisco Meraki MDM

This is a new customer funded position for a Cisco Meraki Engineer to work on remotely with occasional travel supporting Mobile Device Management (MDM) on Lumen services provided to IMCOM (US Army) Child Youth Services Program. Positions will either provide primary support to sites and users in the APAC or EMEA geographic areas and will provide support to other areas if available as a secondary area of responsibility.

Each position will have core work hours aligned with the regional area of responsibility and will be led by the Team Lead Program Engineer. These positions are part of a Lumen Program Management Office in support of the services provided to the Child Youth Services CEN Program.

What We Look For in a Candidate

Experience Requirements

• 3 years of MDM experience and 5 years of enterprise networking engineering of ence

• Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android

• Superb project management, follow-through, and problem-solving/troubleshooting skills

• Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android

• Extensive knowledge and hands-on experience with Cisco network monitoring tools

• Experience with LDAP and Apple Profile Manager, and Apple Configurator

• Experience with Apple Device Enrollment Program and Volume Purchase Program

• Familiarity with Windows Imaging and OS Deployment Solutions

• Exceptional communication skills, both verbal and written

• Must be able to effectively work well with others

• Strong organizational skills with the ability to multi-task and set priorities

• Bachelor or Master’s degree in Computer Science, Computer Engineering or equivalent experience

• In accordance with AR 215-3 and the Crime Control Act, personnel requiring access to government CYS Facilities must possess a favorably adjudicated Child Care National Agency Check and Inquiries (CNACI) and a FINAL favorable investigation must be achieved. Additionally a favorable health assessment to include required immunizations is also required.

Education/Training Requirements

• CCNP certification desired

• Information Assurance Requirement: Per DoDD 8570.1, the contract employee must possess one of the following DoD-approved baseline certifications associated with IAT Level II (GSEC, Security+, SCNP, or SSCP) within 6 months of start date.

• CCNA, CCDP, CCIE are a plus.

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94,420 - $157,370 in these states: AR ID KY LA ME MS NE SC SD

$99,390 - $165,640 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$104,360 - $173,930 in these states: CO HI MI MN NC NH NV OR RI

$109,330 - $182,220 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335825

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

182220

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

12/06/2024