University of Utah Health Insurance Receivable Specialist II in SALT LAKE CITY, Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

For use in RCSS only.

This position is responsible for insurance receivables collections, denials resolution and internal/external customer service. Account portfolio may include accounts less complex in nature.

This position is not responsible for providing patient care.

Responsibilities

  • Performs insurance follow-up and denial resolution on outstanding claims.

  • Performs contract compliance on outstanding claims, ensuring timely and appropriate reimbursement based on contract terms.

  • Performs payment compliance reviews and resolutions based on projects focused by payer, service, entity, trend, etc., as assigned by unit leader.

  • Ensures appropriateness of patient responsibility, as assigned by payer/contract/benefit.

  • Resolves clinical and/or authorization denials through CARC analysis and appeals - including clinical documentation review and coordination with UR and/or attending physician.

  • Acts as patient advocate in the resolution of balances.

  • Prepares and monitors high dollar spreadsheets and/or payer escalations spreadsheets, as assigned.

  • Escalates claim issues internally to other key departments including Coding, Billing, Charging, Contracting, etc.

Knowledge / Skills / Abilities

  • The ability to express information in a clear and understandable manner.

  • Ability to organize and prioritize work to meet productivity expectations and/or deadlines.

  • Ability to identify root cause of issue and design logical approach for resolution.

  • Ensures accuracy and thoroughness in accomplishing tasks.

  • Takes ownership for the quality and timeliness of work and can achieve result with little oversight.

  • Promotes cooperation and commitment to team goals.

  • Ability to solicit and act on constructive feedback, challenge oneself and demonstrate resilience in the face of opposition.

  • Provides outstanding service through empathy, issue resolution and follow through.

Qualifications

Qualifications

Required

  • Three years of medical billing experience, or equivalency.

Qualifications (Preferred)

Preferred

  • Understanding of Medical billing terminology or equivalent.

  • Demonstrated claims knowledge through AAHAM certification, or equivalency.

  • One year of coding experience using ICD-10.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking

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EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 33099

Reg/Temp Regular

Employment Type Full-Time

Shift Day

Work Schedule M-F 8-4:30pm

Location Name Business Services Building

Patient Care? No

City SALT LAKE CITY

State UT

Department COR ISC 10D PAYMENT INTEGRITY

Category Other

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.