Details

Open Date 07/09/2024

Requisition Number PRN39140B

Job Title PS UHealth Security Professional I

Working Title Health Security Pro I Com Center

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Rotating

Work Schedule Summary

Rotating shifts, including some nights and weekends as well as holidays and University closure days.

VP Area President

Department 02119 - Public Safety-Hospital Security

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 12.02 to 21.63

Close Date

Open Until Filled Yes

Job Summary

This position is based at the University Medical Center, a level 1 trauma center environment which is nationally ranked and recognized for academic research, quality standards and overall patient experience. Security Dispatchers are responsible for providing dispatch services for multiple University of Utah Health facilities. The incumbent uses multi-line telephone and computer systems to receive and relay information to the appropriate units and Security Teams, then creates and logs incident details using electronic dispatch systems.

Responsibilities

• Foot and vehicle patrols all of the University Hospital and Clinics, a Level 1 Trauma Center Hospital environment, as part of a proactive program for the safety and security of the facility. May patrol other University buildings including off campus University Hospital properties, Clinics and Research Centers as needed, inspecting buildings, examining doors and windows, and checking for intrusions.

• Controls access to the University Hospital and Clinics; checks identification, vehicles, packages, administers the limited access program for internal doors.

• May unlock University buildings at the beginning of each work day and secure University property by locking buildings and turning off lights and other electrical devices unintentionally left on after office hours.

• Assists the Fire Department by responding to fire fighters and unlocking buildings and barriers to permit entry.

• Assist Police Department by investigating disturbances and referring the call to police if a violation of the law has occurred.

• Maintains appropriate logs to advise department heads of potential security problems.

• Provides special services to the University community such as locking and unlocking offices, escorting individuals and assisting patrons and visitors with directions.

• Monitors the security of controlled substances and expensive equipment through closed-circuit television to prevent theft.

• May assist hospital staff during medical emergencies by managing crowd control.

• Respond to threats and risks along the full spectrum of workplace violence.

• Addresses patient/family/visitor aggression that disrupts or has potential to disrupt patient care or which threatens the safety of UHealth staff, patients, and visitors.

• Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery of healthcare and supporting operations.

• Responds to situations involving threats to public safety and making emergency decisions affecting the lives and health of others.

• Places own personal safety at risk.

• Prepares a variety of reports and records.

• Able to obtain certification in Non-violent Crisis Intervention via Crisis Prevention Institute.

• Able to obtain certification in Healthcare Defensive Tactics System via Personal Safety Training Institute.

• Able to obtain Basic level certification from IAHSS .

WORKING CONDITIONS

Work Environment and Level of Frequency typically required

Nearly Continuously: Infectious Diseases (frequent exposure to contagious or infectious diseases)

Often: Office environment, outdoor environment, extreme cold, extreme heat, noise (there is sufficient noise to cause you to shout in order to be heard above the noise level), exposure to animals, atmospheric conditions (conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation)

Seldom: Oils (there is air or skin exposure to oils or other cutting fluids)

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, walking

Often: Sitting, repetitive hand motion (such as typing), repetitive foot motion (such as using foot controls), bending, twisting, kneeling, squatting, crawling, balancing, reaching overhead, pulling, pushing, lifting – up to 50 pounds, lifting – over 50 pounds

Minimum Qualifications

• High school diploma, GED or equivalency (one year of education can be substituted for two years of related work experience).

• Ability to successfully pass a background check

• Demonstrated communications skills and a commitment to providing excellent customer service

• A valid Utah Driver’s License to be obtained within 6 months of hire.

Preferences

Ideal candidate possesses:

• Excellent customer service and communication skills required with a speaking voice that is clear and easily understood.

• The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.

• Critical thinking skills and good judgement under pressure. Must be capable of reacting logically to unusual situations.

• The ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.

• Ability to multi-task and work with frequent interruption.

• Detailed information gathering and writing skills. Excellent spelling and grammar.

• Ability to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.