About College Board

College Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more thanseven million studentsprepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.

About Career Kickstart

Career Kickstart (CK) expands the successful AP model to the career and technical education (CTE) space, by offering schools a new set of career-oriented high school courses that provide students with relevant, high-quality instruction and experiences that lead to industry-recognized credentials and college credit, and ultimately, power students' progress to in-demand jobs in high-growth sectors and choice-filled lives. We are in the nascent stages of building this program and have a start-up culture.

About the Opportunity

Unlocking opportunities for a wider range of students, especially in CTE, requires attentiveness to not only what is taught, but also how it is taught. To ensure students are successful in in-demand jobs and, ultimately, have choice-filled lives, we must prepare them with technical knowledge and the ability to apply their knowledge to solve problems in a work-based setting.

As the Project Manager of Career Kickstart Instruction and Professional Learning, you will be a catalyst for change in expanding opportunities for students through teacher practice. You will play a critical role in ensuring a high-quality teacher experience with Career Kickstart's suite of teacher supports and resources. This includes planning and executing teacher and PL facilitator in-person professional learning events, virtual workshops and webinars, and publishing exemplar lesson plans. You will also manage teacher and facilitator communications and ensure every teacher and PL facilitator involved in the work feels heard, valued, and has what they need to successfully execute their role to maximize their positive impact on students. You will establish smooth and efficient methods of managing the team's deliverables, including effectively collaborating with other College Board teams and external stakeholders.

Career Kickstart is a start-up within a large organization, College Board. You will be a part of the three-person Instruction Team within CK, a part of the larger CK team (approximately 15 people) and have the resources of the broader AP team to support you in your execution.

In this role, you will:

Project Planning and Management of Teacher Support Product Delivery (50%)

You are responsible for building and managing the development process of teacher materials to ensure they are high quality and delivered on time. Responsibilities include:

• Develop detailed content creation, review, and delivery schedules for the CK Instruction Team's deliverables and maintain clear and up-to-date documentation of their status to ensure products meet end goal and support our teachers and facilitators.
• Collaborate with College Board stakeholders to ensure the smooth development, delivery, and maintenance of various Career Kickstart Professional Learning (PL) events, courses, and CK teacher resources.
• Implement and maintain project plans in Smartsheet, including coordination with other team member s and departments.
• Develop and execute a plan for regular iteration and improvement of the CK Instruction Team's processes and program content and event offerings.
• Regularly collect dat pertaining to the needs of the CK Instruction team to inform process and tool improvements.
• Develop and maintain a file structure/management schema within SharePoint and Smartsheet that is well-documented and clearly understood by all team members.
• Develop reports and dashboards to report on the status of workstreams within the Instruction team.

Management of Facility and Contractor Relationships for Summer PL Events (30%)

You are responsible for ensuring the operations are executed to have dozens of summer professional learning events across the country each summer to train our cadre of teachers. Responsibilities include:

• Support the recruitment, contracting, on-boarding, and ongoing development of independent consultants who serve as professional learning facilitators and content creators.
• Develop and maintain a process for onboarding, and ongoing quality assurance for sites hosting CK in-person training.
• Budget and track all costs in your purview and recommend efficient resourcing solutions.

Planning and Management of the Customer Experience (20%)

You are responsible for customer service for our teachers and facilitators. Responsibilities include:

• Develop and maintain a deep understanding of the CK program course and PL offerings to articulate and ensure consistency across all teams including Student Outcomes, Market Adoption, State and District Partnerships, and the general Customer Journey
• Assist in the maintenance and moderation of discussion and resources in CK's Online Teacher Community spaces for each CK course to ensure teachers get the support they need to be effective in the classroom facilitating hands-on, engaging and relevant coursework for their students.

• Develop and manage a communications plan for facilitators of PL events and host sites.

   

• Responsible for coordinating teams, developing strategies, and implementing project plans to ensure the customer experience for professional learning service delivery meets attendee and program expectations.

• Develop surveys to monitor Net Prompter Rating (NPR) for professional learning service delivery.

About you

You have:

• At least 5 years of experience in project or program management
• Ability to process and draw insightful conclusions from data to drive decision-making
• Experience creating project process documentation, dashboards, and reports
• High degree of personal ownership and accountability to consistently deliver results in a fast-paced environment
• Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization
• An ability to embrace ambiguity, a willingness to dig into unfamiliar tasks, and an ability to adapt to changing conditions
• A strong desire to learn & improve and experience leveraging feedback and performance levels to course correct
• Strong customer service orientation
• Proficiency with Microsoft Office applications
• Experience with Smartsheet
• The ability to travel 6-8 times a year
• A bachelor's degree (required)
• Eligible to work in the US for any employer

About Our Culture

• We are motivated to positively impact the educational and career trajectories of millions of students a year
• We prioritize building a diverse and inclusive team where every team member can thrive, and syst ems and meeting structures where every voice is heard
• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals

About Our Process

• Application review will begin immediately and will continue until the position is filled.
• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exer