Overview

The Director of Outpatient Services oversees the ambulatory operations and outpatient eye care services for the Moran Eye Centers across the University of Utah Health system.

The Director of Outpatient Services is responsible for directing the operations and strategic planning of human resources, customer/patient services, and financial management in support of the goals and mission of the organization. The incumbent works with multiple departments, locations, physicians and staff to understand and meet the needs of the surrounding community.

This position has no responsibility for providing care to patients.

Leadership and oversight include Moran Clinics at the following locations:

• John A. Moran Eye Center (University of Utah Campus)

• Farmington Health Center

• Midvalley Health Center (Murray)

• Parkway Health Center (Orem)

• Redstone Health Center (Park City)

• Redwood Health Center

• South Jordan Health Center

• Stansbury Health Center

• Westridge Health Center (West Valley)

• Primary Children's Hospital (University of Utah Campus)

• Primary Children's Hospital in Lehi

Qualified candidates must have completed:

• Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.

• Six years of progressive management experience.

Preferred qualifications:

• Master's degree in Health Care Administration, Business Administration, or related area.

• Six or more years of progressive ophthalmic clinic management experience.

• Certified Ophthalmic Medical Technologist (COMT) is strongly preferred.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.

• Manages labor and non-labor expenses to budget or flex budget.

• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).

• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).

• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.

• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership, human relations, and effective communication skills.

• Ability to determine the appropriate staff mixes to support patient and customer needs.

• Knowledge of hospital business operations and demonstrated strategic planning skills.

• Knowledge of budgeting practices, reporting analysis, and forecasting.

Qualifications

Qualifications Required

• Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.

• Six years of progressive management experience.

Qualifications (Preferred)

Preferred

• Master's degree in Health Care Administration, Business Administration, or related area.

• Six or more years of progressive ophthalmic clinic management experience.

• Certified Ophthalmic Medical Technologist.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 71005
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8a-5p weekdays, plus variable times as necessary
Clinical/Non-Clinical Status Non-Clinical
Location Name Moran Eye Center
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department MOR OPC 31C OPHTHALMOLOGY CLIN
Category Customer Service
Workplace Set Up On-site