Details

Open Date 07/12/2024

Requisition Number PRN39194B

Job Title Computer Technician

Working Title Desktop Support Technician

Job Grade D

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday; 8:00 am – 5:00 pm

VP Area President

Department 00289 - Development

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $23.50 - $24.50 per hour

Close Date

Open Until Filled Yes

Job Summary

The Information Services (IS) department within University Advancement at the University of Utah is excited to bring on a new Desktop Support Technician to our strong and capable team. The IS department is comprised of data and systems professionals and provides direct support to all departments within the University Advancement division. With significant growth in the broader University Advancement organization, the IS department is growing its team to provide continued reliable and high-quality service to University Advancement end-users.

The Desktop Support Technician will support Advancement staff in troubleshooting and resolving problems with computer hardware and software applications on department-issued desktops, laptops, phones, and tablets. This position will support the Advancement staff by troubleshooting user computing requests daily, imaging new computers, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as a helpdesk resource for assigned areas.

The University Advancement organization is fast-paced and goal-oriented. A successful applicant to this position will enjoy solving problems that do not present obvious solutions, look forward to working with customers (face-to-face interaction, telephone, email, MS Teams, or remote connection communications), and be motivated to seek out opportunities for continuous improvement.

This position will report to the Associate Director of IT within the Information Services team and will collaborate with various members of the larger Advancement Services team, including System Administrators, Business Systems Analysts, and Trainers.

The University of Utah provides a generous and well-rounded package of employee benefits, including:

• Health, dental, and wellness coverage

• Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)

• Free public transportation pass (Utah Transit Authority)

• Generous paid leave time

• Tuition reduction for employee and family members

• … and more: https://www.hr.utah.edu/benefits/

Responsibilities

• Facilitate the technical onboarding process of new University Advancement employees including provisioning computing equipment and providing initial training on basic user productivity software (Microsoft Outlook, enterprise cloud services such as Box, etc.).

• Monitor the Information Services ticketing system for user requests regarding computing needs.

• Provide end-user assistance, troubleshooting, and support for all relevant hardware and software requests, clearly and accurately documenting steps toward resolution.

• Review and create process and procedure documentation.

• Organize, manage, and audit computing equipment inventory.

• Install and upgrade computer hardware and software applications.

• Provide support for computer image design, testing, & implementation.

• Assist with network support and maintenance related to end-user computers.

• Assist with device security audits and maintenance of device security compliance per enterprise security requirements.

• Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. Specifically, regulations regarding restricted University data.

• Stay current with new computer technology and understand how these relate to ongoing problems and strategic planning.

• Additional computing support/helpdesk tasks as assigned.

Minimum Qualifications

Associate’s degree in a computer related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) required.

Demonstrated computer skills, human relations and effective communication skills are required.

Preferences

Highly Preferred Qualifications:

• Excellent customer support and customer relations skills with a professional demeanor

• Proficiency with MS Windows 11 and Apple ( IOS ) computer operating systems and Microsoft applications

• Comfortable communicating with customers in various forms (face-to-face interaction, telephone, email, MS Teams or remote connection communications)

• Ability to triage and divert requests to applicable employees and communicate with end users the status of their requests.

• Basic network troubleshooting experience (ip/ifconfig, netstat, host,etc)

• Basic printer troubleshooting experience (installing print drivers, working with locally installed printers, resetting print spooler, helping end users adjust print settings in various apps to achieve desired results)

• Basic A/V troubleshooting experience

• Experience with utilizing command line and/or terminal to help troubleshoot and/or resolve issues.

• Experience or exposure to basic security principles including patching (OS and third party), disk encryption, vpn usuage, wireless networks, physical security

• Experience using Tanium

• Experience using MDM software (Intune, Jamf)

Other Preferences:

• 2+ years of helpdesk or system administration experience.

• 2+ years of network troubleshooting.

• Experience with Microsoft Active Directory and Office 365 ecosystem.

• Experience with Adobe Creative Cloud products.

• Security+ Certification

• Network+ Certification

• A+ Certification

• Microsoft IT Support Cert, AppleCare Mac Tech Cert or any vendor certifications (Dell, Lenove, etc)

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.