Responsibilities * Supervise staff in their primary duties to collect on outstanding patient receivables, offer in-house financing options, resolve credit balances and reduce overall aged receivables. * Maintain high team standards for work accountability and professionalism for our customers and within the Myriad organization. * Ensure the team adheres to company directed training, security, privacy and regulatory requirements. * Assist Director in employee career development projects as needed. * Conduct meetings, coordinate internal and external training events. * Help establish best practices for conflict resolution and receivable management benchmarks. Qualifications * Must have a minimum of 4 years experience working in medical billing/collections or in contact management center based support role. * Strong customer service, verbal communication, and conflict resolution skills are a must. * Thorough understanding of the insurance claim adjudication process, including pre-authorizations, CPT and ICD-9 coding, appeals and coordination of benefits. * Thorough understanding of applicable HIPAA and FDCPA regulations. * Excellent organizational, communication, multitasking and teamwork building / mentoring skills. Physical and Lifting Requirements * Lifting Requirements - light work or exerting up to 20 pounds of force frequently. * Physical Requirements - stationary positioning, moving, operating, ascending/descending, communicating and observing. * Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

#LifeSciences