Responsibilities * Verifies patient insurance coverage timely utilizing phone or online resources * Requests missing documents/information when needed via phone or fax to clinicians * Handles any discrepancies with eligibility or demographic errors by interacting with clinicians and patients * Collaborate and provide process improvement suggestions to Supervisor and management * Participates in educational activities and attends regular staff and department meetings. * Exhibit and manage excellent turn-around time in order to ensure timely authorizations. * Demonstrate flexibility to perform duties wherever volume deems it necessary. * Document activities appropriately in process notes. * Participates in the Quality Assurance plan. * Complies with applicable CLIA and HIPAA regulations. Qualifications * 3-5 years of experience working in medical billing, health insurance or collections with demonstrated results. * Insurance billing experience preferred. * Good problem solving and decision-making skills. * Excellent customer service and phone skills. * Excellent time management, organizational, communication, multitasking and teamwork skills. * Working knowledge of ICD-10, CPT and HCPCS coding (preferred but no required). * Ability to successfully navigate between multiple systems throughout the course of the work day this includes but is not limited to billing software, written Standard Operating Procedures and payer portals.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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