Details

Open Date 11/25/2024

Requisition Number PRN40406B

Job Title Assoc Dir, Ops & Logistics

Working Title Assoc Dir, Ops & Logistics

Job Grade G

FLSA Code Executive

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

M-F 8:00 am – 5:00 pm with potential occasional evening and weekends

VP Area Academic Affairs

Department 02279 - Impact & Prosperity Epicenter

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 60,700-100,000

Close Date 01/31/2025

Priority Review Date

Job Summary

About the Epicenter

The Impact & Prosperity Center at the University of Utah is the first of its kind residential community dedicated to impact and prosperity, an interdisciplinary approach that combines business, economics, and policy to turn ambitious ideas into tangible realities. The Epicenter offers unparalleled programming that draws on the collective expertise and passion of students, thought leaders, and practitioners to empower the next generation of changemakers. Program offerings will include an impact and prosperity speaker series, solve-a-thons, purpose driven socials, impact investing pitches, case competitions, film screenings, music nights, and more. Programs will be open to students from across campus with any academic focus of study. To learn more about upcoming opportunities and events, visit https://epicenter.utah.edu/ for more information.

Position Description

The Associate Director for Operations and Logistics will be primarily responsible for providing a high-quality living experience for the student residents of the Impact and Prosperity Epicenter while maintaining high operational excellence, a well-maintained building, and strong financial performance. This position will oversee all operational areas of the Epicenter including the front desk, events and catering, housekeeping, security and maintenance as well as other important functions such as marketing and sales, finances, and programming. The Associate Director reports to the Epicenter executive team. Responsibilities are focused on the development of an environment that supports the academic and social experience of student residents, visitors, and other stakeholders while ensuring resources within the building are efficiently managed. Strong preference will be given toward candidates that have previous experience in high quality operational and hospitality environments.

On campus housing may be available to candidate as part of the hiring package.

Responsibilities

Operational Excellence

• Leadership and Team Development

o Oversee front desk, marketing, and sales teams, fostering a culture of operational excellence and guest-centered service.

o Ensure team productivity and support professional growth by supervising recruitment, onboarding, and continuous training of staff.

o Conduct routine meetings with department leads to ensure alignment with operational goals and high standards.

• Facility Management and Coordination

o Manage day-to-day operations of the Epicenter, prioritizing resident and guest satisfaction in all aspects of property management.

o Act as a liaison with Housing and Residential Education, IT, Facilities and Maintenance, and Security teams to ensure cohesive, efficient operations.

o Guide the housing application process, resident selection, facility tours, room assignments, and all coordination related to resident transitions and services.

o Establish and uphold policies and procedures to maintain quality and consistency.

• Communication and Reporting

o Provide regular updates to the Epicenter Executive Team, sharing insights on key metrics, maintenance reports, resident incidents, inspection outcomes, and occupancy rates.

o Address and resolve resident concerns, proactively identifying solutions to building-related issues.

• Safety and Maintenance Oversight

o Cultivate a culture of safety among residents and implement protocols to support adherence to university policies.

o Coordinate residence safety inspections and establish emergency procedures.

o Work with maintenance teams to address facility needs, ensuring a well-maintained, safe living environment.

Financial Management

• Budgeting and Financial Oversight

o Manage the Epicenter’s P&L, developing a sustainable operating budget and tracking financial performance.

o Provide the Epicenter Executive Team with periodic financial reports and optimize expenses through targeted budget management.

o Strategize ways to maximize occupancy rates, including year-round revenue opportunities to strengthen the financial health of the property.

Resident and Guest Experience

• Student-Centered Culture

o Foster a supportive, student-centric environment that enhances both the academic and social experience of residents.

• Program Implementation and Engagement

o Oversee the implementation of resident programming and events as directed by the Epicenter Executive Team. Ensure activities align with educational, cultural, wellness, and social goals to create a well-rounded experience for residents and guests.

o Ensure consistent delivery of services, programming, and activities that meet the Epicenter’s objectives and the needs of students, staff, and partners.

• Community Building and Accessibility

o Promote a welcoming and engaging environment that supports students’ social and academic growth.

o Be a visible and approachable presence, regularly interacting with residents and guests to build rapport and enhance the community experience.

o Collaborate with faculty, staff, and external partners to create meaningful programming and activities.

o Weave programming elements throughout the residential experience to help resident students connect with the Sorenson Impact Institute and the Business Health and Prosperity Center

• Perform other related duties as assigned to support the operational, financial, and experiential goals of the Epicenter and its community of residents and guests.

Minimum Qualifications

Bachelor’s degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Master’s degree in Business Administration or related area preferred. This position is not responsible for providing patient care. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.