Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), in the VA Medical Center (VAMC) of Salem, Virginia. The position serves as a Motor Vehicle Dispatcher located in the Motor Pool Office which is part of Grounds and Transportation, Facility Management Service. The purpose of this position is to provide a full range of transportation services for medical facility employees and veterans. Responsibilities Establishes priorities, works under pressure and with close schedules to meet the needs of Veterans and staff in a timely manner through the proper utilization of a vehicle fleet. Schedules and dispatches drivers and vehicles for patient transportation. Schedules and dispatches vehicles for medical center staff to include assigning vehicles based on length and purpose of trip, and passenger requirements; checking driver credentials; issuing keys and record sheets; ensuring trip information is recorded; and investigates overdue vehicles. Plans, schedules and records vehicle repairs and preventative maintenance actions. As necessary, coordinates vehicle repairs with the GSA Maintenance Coordinator to ensure vehicles are kept to a high standard of readiness. Schedules and coordinates vehicle returns and pickups with the GSA Fleet Management Center. Gathers, inputs, maintains and produces recurring reports using databases and vehicle fleet unique reporting tools and share-points. Consolidates information for various reports in­ accordance with established procedures and deadlines. Provides input on the current fleet distribution and maintenance status to the Transportation Supervisor. Performs duties as a Government Purchase Card Holder to include complying with Federal and VA acquisition regulations; inputting purchase card orders into the V A's Integrated Funds Distribution, Control Point Activity, Accounting and Procurement (IFCAP) system; reconciling charges within established time limits; resolving disputed charges; and maintaining necessary documentation. Controls and maintains record keeping for GSA Credit Cards, and reconciles accounts for cards assigned to all vehicles. Performs semi-annual inventories to ensure all cards are accounted for. Operates a computer, peripheral equipment and appropriate software to perform various computer operations in support of office operations. Types, edits and prints a variety of correspondence, technical reports and similar material in accordance with established guidelines and procedures. Consistently communicates and treats customers (e.g., Veterans, their representatives, visitors and all VA staff) in a courteous, tactful and respectful manner. Must posses a valid state driver's license. Work Schedule: Monday-Friday 7:00am-3:30pm (may be required to work weekends and holidays) Compressed/Flexible: Not applicable Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Motor Vehicle Dispatcher/PD020050 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: scheduling and dispatching drivers and vehicles for patient transportation and staff; assigns vehicles, issue keys, record sheets, credentials drivers; maintains records of mileage, fuel used, repairs, and expenses; coordinate with Fleet Management Center, scheduling vendor's shops for repairs/equipment, updating Comprehensive Automotive Reporting (CAR) database and Federal Automotive Statement Tool (FAST) reports; preparing Trip Tickets. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four (4) years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education four years beyond high school. You will be rated on the following Competencies for this position: Compliance Computer Skills Customer Service (Clerical/Technical) Drive Safely Flexibility Organizational Stewardship Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary; however, some walking, bending, or stooping may be necessary. May be required to assist co-workers in loading and un-loading patients, equipment, and/or supplies that may weigh up to 100 to 300 lbs. Work requires extended periods of upmost concentration and attention to details. Mental demands are high. Work requires good coordination and normal physical condition, manual dexterity and hearing/visual acuity. Work Environment: Work is performed primarily in an office setting; but at times may be assist driver with loading and unloading in outside loading areas. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.