Sr Manager, Field & Customer Solutions - 2406220175W

Description

Johnson & Johnson is seeking a highly qualified and motivated individual to join our team as a Senior Manager, Field & Customer Solutions (F&CS), in Raritan, NJ. Other possible locations: Raynham, MA, West Chester, PA, Warsaw, IN, or Cincinnati, OH.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Johnson & Johnson MedTech Orthopaedics, provides one of the most comprehensive orthopedics portfolios in the world. The portfolio encompasses joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine and is designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.

The Senior Manager, Field & Customer Solutions (F&CS) is a high impact field-based role within the JJMT Orthopaedics North America Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial, and customer benefits.

Key Responsibilities:

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.

• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals.

• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.

• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs, and industry conferences.

• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.

• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principals, Sales Consultants, and Commercial Platform teams to support ACM and business goals.

• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation processes, reporting needs, and tools.

• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Qualifications

• A minimum of a bachelor’s degree is required; a Graduate degree preferred.

• A minimum of 10 years working experience in any of the following areas required - Sales, Marketing, Supply Chain, Finance, Digital Health, or Engineering.

• Strong collaboration, partnering, and negotiation skills required

• Strong written and verbal communication skills required.

• Ability to work independently with strong and flexible work ethic required

• Excellent Planning & Organizing Skills required

• Healthcare industry/environment experience preferred.

• Orthopedic sales or marketing experience preferred.

• Knowledge of orthopedic products preferred

• People management experience is preferred.

• Experience with managing EMR/EHR integrations a plus.

• Approximately 20%-40% domestic travel should be expected. More or less may be expected from time to time.

Other: The anticipated base pay range for this position is $118,000 to $203,550.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Primary Location NA-US-New Jersey-Raritan

Other Locations NA-US-Indiana-Warsaw, NA-United States, NA-US-Ohio-Cincinnati, NA-US-Pennsylvania-West Chester, NA-US-Massachusetts-Raynham

Organization Medical Device Business Services, Inc (6029)

Travel Yes, 25 % of the Time

Job Function Customer Success Management

Req ID: 2406220175W