Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Crisis Hotline Program Manager

Job Status: Full-time, 40 hrs. per week, Monday - Friday

YOUR ROLE:

The Crisis Hotline Program Manager is responsible for coordination and administrative oversight of the Crisis & Information Hotline and the 988 program. The Program Manager will monitor agreements and responsibilities outlined in grants, contracts, and service supports provided to all NWHS programs and departments. The Program Manager will work alongside the Clinical Supervisor to ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care.

This is a supervisory role and is responsible for the recruiting, hiring, coaching, training, and ongoing support of staff.

SPECIFIC DUTIES:

• Schedules staff and ensures coverage 24/7/365 days a year. Covers at the Hotline and 988 during times of high-call volume and/or when no available coverage.

• Develops the Crisis & Information Hotline program in accordance with NWHS’s strategic plan, mission, and ethical standards. Ensures that American Association of Suicidology (AAS) and 988 standards of quality and care are maintained.

• Maintains an up-to-date written protocols and procedures that are in alignment with industry standards, including 988 voice, chat and text services.

• Oversees Emergency Financial Assistance Program. Ensures that all grant/contract eligibility requirements are maintained. Reviews and submits monthly reports to the NWHS Finance and Compliance Departments, as requested.

• Ensures that the Crisis Hotline complies with all contract expectations and strategic partnerships, including clinical or emergency referrals. Reviews and updates monthly, quarterly, and annual reports to funders for quality assurance and reporting purposes.

• Works with partners at OHA, Vibrant, and other parts of the crisis continuum to improve crisis system, ensures clinical and operational expectations of the 988 Lifeline and Chat to Text services are reflected in hotline policies and procedures.

  QUALIFICATIONS:

• Master’s degree in social work, Counseling, Psychology, and/or equivalent experience.

• Experience in crisis counseling or clinical oriented work preferred.

• Education and knowledge of organizational behavior, program development, and mental health best practices preferred.

• Experience with program oversight and providing supervision.

• Experience with instructing, coordinating, and evaluating programs.

  Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

  SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary

• Full Comprehensive Health Plans: Medical with two plan options

• Dental & Vision options

• Flex Spending Account

• Group Life: Short-Term & Long-Term Disability 100% paid by employer

• 403(b) retirement plan with 3% employer match

• PTO - 10 hours a month for FT positions @ 40 hrs./wk.

• 7½ paid holidays each year + 2 paid floating holidays for FT positions

• Continuing Education & Training Benefits

• Employee Healthy Living Program – Gym Membership & Smoking Cessation

  TO APPLY:

  If you are interested in joining a team that makes a difference in the lives of many, apply online at:

  For more information, contact the HR/Recruiting Department at: | 503.588.5828

  All candidates who receive a written offer of employment will be required to undergo a criminal records check.

  Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

Hotline

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

DOE