Job Title: Field Technical Spt/ Printer Tech

Location: Maplewood, MN Minnesota MN 55144 United States

Duration:24 months on W2

Rate:$23.48/hr

Key responsibilities:

• Replace consumables

• Clear paper jams

• Assist customers with overview of device functionality

• Report dissatisfaction to GCSM

• Assist in manual collections for manual devices

• Manage all incoming 3M-OXP tickets (MPS program printer tickets)

• Place and dispatch MASE service calls

• Update 3M Service now with status on escalations

• Manage all incoming IMAC requests

• Forward OXP IMAC ticket to CSM

• Add ticket to IMAC CO template including three cost centers for each asset including old site, new site, idle, NB; IDLE never pays for device.

• Create SRF (Shipping Request Form) to send to carrier

• Populate CO template with move data (three templates)

• Approve SRF and carrier shipment

• Coordinate pickup and ship and reception of moved device

• Coordinate installation at destination site

• Manage Idle inventory

• Repair and prepare for redeployment of idle devices

• Non Reporting Device (NRD) resolution via WJA and EWS (coordination with site IT)

• Change Order Loading

Education:

High School Diploma or Equivalent

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.