Overview

Position Summary Details

The Taxi Customer Service provides exceptional customer service to the traveling public by answering questions, directing passengers and customers to the area of the airport they are seeking and directing passengers to available ground transportation options. Also required to become knowledgeable of basic airport operations including but not limited to airport taxi operations. Performs other duties as assigned.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf)

Shifts:

Saturday & Sunday - 5:45am to 2:15 pm and Monday and Tuesday 10am to 2pm

OR

Wednesday to Sunday - 10am to 2pm

Essential Duties

• Directs passengers to available taxis; occasionally assisting with luggage.

• Monitors taxi lines and interacts with taxi drivers to ensure a positive customer experience.

• Distributes Taxi Information Brochures.

• Monitors and assist with TNC traffic.

• Records and prepares written taxi incident reports.

• Escalates any queries and concerns from the traveling public to supervisor or team lead.

• Adheres to and enforces department policies and ordinances relating to commercial vehicle operations at MSP.

• Maintains working knowledge of MAC Automated Vehicle Identification Software (MAVIS).

• Maintains current knowledge of the terminal campus and commercial vehicle roadway system.

• Monitors commercial vehicle roadways; responds to safety concerns and reports needed repairs.

Minimum Requirements

• Minimum High School Diploma or GED

• One year of customer service experience and the ability to respond to customers in a professional manner.

• Excellent written and verbal communication skills; articulates information in a concise and timely manner.

• Willing and able to work outdoors in varying weather conditions.

• Able to work independently with minimal supervision.

• Must be able to stand, walk, sit for extended periods of time.

• Available to work weekends, holidays, days, evenings, and nights.

Preferred Requirements

• Experience working at MSP airport and familiar with the terminal campus.

• Experience providing customer service in a culturally diverse environment.

• Experience using Microsoft Office Suites and Dispatcher software.

• Experience enforcing policies and/or ordinances.

REQNUMBER: 101077

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.