The Escrow Support Specialist plays a key role throughout the duration of the real estate transaction by providing centralized support to a variety of Escrow Officers to ensure a smooth closing experience for the consumer. Specifically, this role is responsible for providing a high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient and effective file management and applying appropriate escrow knowledge throughout the transaction in order to accurately complete tasks and communicate with local escrow teams and customers.

Job Responsibilities:

Task Management:

Maintain an accurate daily task list (workflow dashboard) without overdue items.

Provide centralized operational support to the escrow branch, including:

Reviewing commitment/prelim and seller/buyer information forms.

Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.

Balancing files and preparing closing documents.

Handling any other assigned workflow dashboard tasks.

Document Evaluation:

Evaluate and review real estate contracts and all supporting documents meticulously.

Manage files to ensure accuracy and completeness of documentation.

Compile and process escrow instruction packages.

Branch Collaboration:

Collaborate with branch operations to prepare for closings.

Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.

Risk Assessment:

Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.

Education / Experience

Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.”

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.

People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.

Technical- ability to learn and navigate multiple software systems with a high level of competency.

Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.

Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.

Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.

Quality Assurance —the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.

Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.

Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in support of residential and commercial real estate transactions. Headquartered in Mount Laurel, NJ, the Title Group is a nationally managed family of companies operating as a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011.

• Anywhere has also been designated a Great Place to Work since 2019.

• Recognized by Fortune as one of America’s Most Innovative Companies.

• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.

EEO Statement: EOE including disability/veteran