Clinical Laboratory Client Specialist

Kelly® Science & Clinical is seeking Kelly Science and Clinical is currently recruiting for a qualified, temporary to permanent, Clinical Laboratory Client Specialist in St. Louis, MO. If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Salary/Pay Rate/Compensation:

$30 - 35/hr + and based on experience

Overview

This client is a growing biotech company that specializes in neurodegenerative diagnostic testing for patients, such as those with Alzheimer’s disease. The Client Specialist will be part of our growing team and will effectively address and respond to customer inquiries and requests. The Client Specialist will also be responsible for the registration of clients in C2N's laboratory information system (LIS) and handle the receipt, processing and distribution of specimens, and the communication of test results to clients.

Schedule:

Hours: Mon - Fri, 8AM – 5PM CST - hours may vary and this role is fully remote.

Responsibilities:

• Effectively and accurately managing client registration, test ordering, and cancellation in support of laboratory services

• Promptly handling clients' telephone inquiries and maintaining a consistently professional and pleasant telephone demeanor when responding to client calls and questions

• Working with clients to explain the purpose of testing, testing requirements, and turnaround times

• Ensuring the prompt resolution of any product or service issues for clients

• Documenting call histories in clients' files and maintaining appropriate records

• Entering specimen data into the LIS and checking against the requisition for accuracy

• Ensuring that the labels on the specimens coincide with the information provided on the requisition

• Promptly reporting laboratory results to clients using established protocols

• Actively participating in process improvement through C2N IT system integrations and proactive team interactions

• Complying with OSHA, state, and federal regulatory sources/standards

• Participating in quality improvement activities to ensure appropriate outcomes

• Identifying workflow inefficiencies and working in partnership with laboratory team and management to improve operations

• Assisting with training and orientation of new employees in the customer service team

• Building and maintaining productive working relationships with team members and clients

Qualifications:

• Associate degree required. Bachelor’s degree and higher preferred

• At least three years of customer service experience in a medical or clinical laboratory setting

• Proficiency with various MS Office computer applications

• Ability to multitask with high attention to detail and accuracy

• Ability to provide frontline support for clients/customers in an empathetic manner

• Excellent telephone etiquette with pleasant manner and a service-oriented attitude

• Excellent verbal, written communication, and interpersonal skills

• Strong work ethic

• Self-motivated

For more information or to be considered, please contact me directly at Tierra.Barbour@kellyscientific.com or at 804-991-0745

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.